Ana-Leah Vailalo
Wellington,PORIRUA
Summary
Experienced Retail and Hospitality professional with 6+ years in Customer Service roles, demonstrating strong Customer and Communication skills. Promoted to Supervisor after showing Initiative and Retentiveness as a Checkout Operator at Countdown Supermarkets. Known for my professionalism, efficiency, and building rapport with staff and customers. My easy-going and diligent work ethic ensures completion of tasks and going the extra mile.
Overview
12
12
years of professional experience
Work History
Checkout Supervisor
Woolworths
Tawa, Wellington
03.2015 - 09.2020
- Maintained exceptional customer service standards.
- Authorized approval or decline of sales and supply for age-restricted goods such as liquor and cigarettes.
- Managed store opening and closing procedures
- Managed cashing up registers and self-checkout machines.
- Coordinated tasks for team of checkout operators in an efficient manner
- Monitored staff productivity and allocated tasks
- Aided in operations within the Online Shopping unit.
- Resolved customer complaints, processed refunds and managed returns.
- Enhanced performance of checkout team through coaching and feedback
- LOTTO kiosk.
Horizons Restaurant Food and Beverage Attendant
Opal Cove Beach Resort
, Coffs Harbour NSW
05.2012 - 09.2014
- Managed customer orders and serving in a fast-paced setting
- Greeted customers promptly, took orders, and served food and drinks efficiently.
- Established efficient setup for breakfast buffet.
- Provided room service and delivery.
- Assisted with special function preparations and catering tasks.
Factorie Retail Assistant
Cotton On Group
, Coffs Harbour NSW
11.2013 - 01.2014
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Processed payments using cash register, credit card machine and POS system.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Engaged with customers and recommended products based on needs and requests.
Get Funk'd Assistant Hair Stylist -Work Experience
Get Funk'd
01.2009 - 03.2009
- Washed and prepared hair for the stylists.
- Maintained cleanliness and arranged items as part of routine responsibilities
- Cleaned up stations and swept floors after each client service.
Education
NCEA Level 2 -
Naenae College
NCEA Level 1 -
Porirua College
Hospitality (Operations Supervision) Food and Beverage Service Level 4 Certificate -
The Professional Bar and Restaurant School
My Health My Community Level 3 -
Open Polytechnic Get Ahead Skills
My Finances My Work Level 2 -
Open Polytechnic Get Ahead Skills
My Goals My Future Level 4 -
Open Polytechnic Get Ahead Skills
Six week training course run by the New Zealand Defence Force to improve self discipline, Confidence, Motivation and Initiative -
Limited Service Volunteer
Skills
- Customer Engagement
- Prioritizing
- Clear verbal and written communication
- Transferable Skills
- Professionalism
- Great rapport building with staff and customers
- Strong Interpersonal Skills
Personal Information
Date of Birth: 8th April 1992
References
- Katherine Backman, Duty Manager Countdown Supermarket, 027 2502 170
Timeline
Checkout Supervisor
Woolworths
03.2015 - 09.2020
Factorie Retail Assistant
Cotton On Group
11.2013 - 01.2014
Horizons Restaurant Food and Beverage Attendant
Opal Cove Beach Resort
05.2012 - 09.2014
Get Funk'd Assistant Hair Stylist -Work Experience
Get Funk'd
01.2009 - 03.2009
NCEA Level 2 -
Naenae College
NCEA Level 1 -
Porirua College
Hospitality (Operations Supervision) Food and Beverage Service Level 4 Certificate -
The Professional Bar and Restaurant School
My Health My Community Level 3 -
Open Polytechnic Get Ahead Skills
My Finances My Work Level 2 -
Open Polytechnic Get Ahead Skills
My Goals My Future Level 4 -
Open Polytechnic Get Ahead Skills
Six week training course run by the New Zealand Defence Force to improve self discipline, Confidence, Motivation and Initiative -
Limited Service Volunteer
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