ANDREA CONCINA

Work History

Operations Manager

Coffee Station

01.2018 - 12.2022

Overall responsibility for profitable operation and organization of the company.
Manage Cafe sales and expense budgets. (P&L).
Managed over 10 staff, rosters/records, and impart knowledge, skills, and training to all staff to ensure high standards and exceed customers' expectations.
Maintain standards for health and safety at work in all areas.
Handled business administration functions such as payroll, cash register counting, and supply ordering.
Kept cafes in full compliance with health code standards and achieved consistent scores above A.
Maintained effective supply levels by monitoring and reordering stock and goods.

Duty Manager

Saint Heliers Bay Cafe & Bistro (HIPGROUP)

07.2016 - 12.2017

Assist with selecting, training, and supervising waiting staff
Assist with planning menus seasonally while also estimating food and labor costs
Assist with planning and organizing special functions and groups
Assisting with maintaining records of stock levels and financial transactions
Ensuring dining facilities comply with health regulations and are clean, functional, and of suitable appearance
Following and complying with occupational health and safety regulations

Senior Duty Manager

MINK CAFE

05.2013 - 06.2016

Responsible for maintaining sales and profits, as well as managing a staff of fifteen.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Consistently maintained high levels of cleanliness, organisation, storage, and sanitation of food and beverage products to ensure quality.
Assist in the management and assist in overseeing the daily operation and running of the Cafe, conducting daily pre-shift and monthly departmental meetings to ensure organisational efficiency.
Optimise profits by controlling food, beverage, and labor costs on a daily basis.
Staff development: educated and trained staff members and scheduled their shifts, included screened and interviews job applicants.
Opened/closed store, cash and transaction processing
Held coffee preparation, demonstrations and assisted customers with selection of various coffee, teas, hot and cold espresso beverages.

Senior Duty Manager

CAFE MIDNIGHT EXPRESS

06.2011 - 05.2013

Scheduled and directed staff in daily work assignments to maximize productivity.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Maintained contact with kitchen staff, management, serving staff, and customers.
Quickly mixed a variety of simple and complex cocktails.
Prepared and served delicious espresso and coffee drinks according to memorized recipes.
Completed opening /closing duties, including restocking items and closing out the cash drawer.

Wait staff / Pizza maker

THAT'S AMORE ITALIAN PIZZERIA

01.2010 - 05.2011

Delivered exceptional, friendly and fast service.
Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
Pizza maker & beverages preparation.
Completed opening and closing checklists according to set standards.

Cashier

Staff management Personnel department/Payroll

TNT MAIL ITALIA SPA

03.2003 - 09.2009

Process and issue employee paychecks and statements of earnings and deductions.
Compute wages and deductions, and enter data into computers.
Compile employee time, production, and payroll data from time sheets and other records.
All about pay envelopes, recruitment, industrial accident, occupational disease.
Maintains payroll information by collecting, calculating, and entering data.
Updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers.
Determined payroll liabilities by comparing employee federal and state income and social security taxes to employer's social security, unemployment and workers’ compensation payments.
Managed payroll for an organisation of 2500 personnel.

Trainee Accountant apprenticeship

Studio Associato Martino-Crepaldi

03.1999 - 08.2001

IVA (GST) and Tax computations

Helping to produce the companies tax return
Involved in preparing monthly payroll
Book keeping / invoice processing
Accounts preparation and incomplete records

Summary

Overview

Work History

Operations Manager

Duty Manager

Senior Duty Manager

Senior Duty Manager

Wait staff / Pizza maker

Staff management Personnel department/Payroll

Trainee Accountant apprenticeship

Education

General Manager's Certificate Liquor Licence -

English first certificate -

High School Diploma -

Skills

Additional Information

Interests

Languages

References

Timeline

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