Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Referees
Timeline
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Andrew Collins

Hamilton,Huntington

Summary

Dedicated Small Passenger Vehicle Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

24
24
years of professional experience

Work History

Duty Manager (Trainee)

Masse Hamilton
08.2022 - Current


  • Respond to Club Members and guests concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Develop and maintain strong relationships with Club Members and guests to increase loyalty, trust and satisfaction.
  • Monitor stocks to identify shortages, replenish supply and maintain consistent inventory in the Bar fridges
  • Monitor Gamblers and maintain Gaming Machines in terms of optimum operational efficiency.
  • Monitor Club Members and guests constantly to ensure that they abide by Club Rules and maintain an acceptable level of decorum.
  • Conduct cleaning duties as per the Daily. Weekly & Monthly schedule.

Motorcycle Postal Deliverer

DX Mail
05.2022 - 08.2022
  • Handled mail and packages with care to prevent damage during delivery.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Manager

Red Cabs Hamilton
01.2020 - 12.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Liaised with the NZ Transport Agency and other regulatory bodies
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained an active involvement with New Zealand Taxi Federation, Chamber of Commerce, Central Business Association and Linkedin Hamilton

General Manager

Hamilton Taxi Society Limited (Hamilton Taxis)
05.2015 - 01.2020
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed marketing strategies and implementation thereof.
  • Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
  • Liaised with the NZ Transport Agency and other regulatory bodies
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Liaised with the NZ Transport Agency and other regulatory bodies
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maintained an active involvement with the New Zealand Taxi Federation, Chamber of Commerce, Central Business Association and Linkedin Hamilton

Regional Manager

Red Cabs Hamilton
05.2010 - 05.2015
  • Supervised Fleet operators to optimize brand expansion initiatives and productivity.
  • Established and maintained operational standards for 2 locations. (Hamilton & Tauranga)
  • Liaised with the NZ Transport Agency and other regulatory bodies
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Maintained an active involvement with the New Zealand Taxi Federation, Chamber of Commerce, Central Business Association and Linkedin Hamilton

Manager

Hamilton Taxi Society Limited (Hamilton Taxis)
01.2000 - 04.2010
  • Managed and motivated employees to be productive and engaged in work.
  • Managed marketing strategies and implementation thereof.
  • Accomplished multiple tasks within established timeframes.
  • Liaised with NZ Transport Agency and other regulatory bodies.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained an active involvement with the New Zealand Taxi Federation, Chamber of Commerce, Central Business Association and Linkedin Hamilton

Education

High School Diploma -

Emerald High School
Emerald, Queensland, Australia

Batchelor of Business Studies - Business Administration And Management

Massey University
Palmerston North, NZ
1995

Skills

  • Managing Employee Relations
  • Business Planning
  • Budget Controls
  • Cross-Functional Team Management
  • Budgeting and Cost Control
  • Time Management
  • Strategic Planning
  • Business Analysis
  • Managing Operations and Efficiency
  • Key Performance Indicators (KPI)
  • Managing Fleet Vehicles

Accomplishments

  • 1990 Past President and Life Member of Frankton Te Rapa Jaycees
  • 1995 Senator and Life Member of Junior Chamber International (JCI)
  • 1997 Past Chairman of Waikato Branch of the New Zealand Institute of Safety Management
  • 2003 Past Executive Board Member of the Waikato Chamber of Commerce
  • 2005-2008 Past Waikato Secretary of the New Zealand Taxi Federation
  • 2011 Past President of Dawn Shakers Toastmasters Club

Hobbies

Prolific reader, avid gym goer, enjoy riding my Harley, fishing, Scuba Diving

Referees

  • Luccidessa Ford
  • General Manager, Alert Group
  • 027 279 0599
  • Vanessa Williams
  • General Manager, Hamilton Central Business Association
  • 022 414 0780
  • David Bennett MP
  • 021 988 277


Timeline

Duty Manager (Trainee)

Masse Hamilton
08.2022 - Current

Motorcycle Postal Deliverer

DX Mail
05.2022 - 08.2022

Manager

Red Cabs Hamilton
01.2020 - 12.2021

General Manager

Hamilton Taxi Society Limited (Hamilton Taxis)
05.2015 - 01.2020

Regional Manager

Red Cabs Hamilton
05.2010 - 05.2015

Manager

Hamilton Taxi Society Limited (Hamilton Taxis)
01.2000 - 04.2010

High School Diploma -

Emerald High School

Batchelor of Business Studies - Business Administration And Management

Massey University

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Andrew Collins