Andrew Thomas
Wellington,Brooklyn
Summary
With over 15 years of experience in the hospitality industry, I have worked in a number of high profile businesses in the Auckland area. I place a lot of value on getting the best possible outcome for all parties concerned, and take enormous pride in the work I do. I'm looking to explore any new and exciting opportunities and I do believe that I have a lot of transferable skills that could be applied in other areas. I am used to working in fast paced environments with a strong focus on customer service.
Overview
21
21
years of professional experience
Work History
Head Barista
Wellington Entertainment Limited
04.2023 - Current
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored customer feedback to improve barista performance and customer service.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing.
- Liaised with local coffee suppliers to prepare specialty drinks such as cappuccinos, lattes and mochas.
- Created new training guidelines, and provided staff orientation and training.
- Promoted additional items with beverages, increasing store sales.
Bar Manager
Good Group
12.2015 - 02.2023
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Recruited and trained new bartenders to help maintain a talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Did all ordering and invoicing for the bar stock and bar supplies.
- Built relationships with suppliers to manage orders and negotiate costs.
Bartender
Blue Breeze Inn
05.2014 - 12.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared garnishes by evenly slicing and pitting fruits.
English Teacher
Wuhan Polytechnic
03.2009 - 03.2014
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Created and implemented activities to foster critical thinking skills of students.
- Coordinated activities to encourage interest in reading.
- Produced engaging lesson plans and activities to help students master learning objectives.
Bartender/ Shift Supervisor
Sky City
01.2003 - 02.2009
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Applied security, safety and loss prevention strategies during shifts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Bursary -
Auckland Boys Grammar
Auckland, NZSkills
- Espresso Machine Operation
- Inventory Control
- Espresso Machine Operation and Maintenance
- Process and Materials Monitoring
- Attention to Detail
- Vendor Relationships
- Barista Training
- Industry Trends
- Supplier Management
Languages
Chinese (Mandarin)
Limited Working
Timeline
Head Barista
Wellington Entertainment Limited
04.2023 - Current
Bar Manager
Good Group
12.2015 - 02.2023
Bartender
Blue Breeze Inn
05.2014 - 12.2015
English Teacher
Wuhan Polytechnic
03.2009 - 03.2014
Bartender/ Shift Supervisor
Sky City
01.2003 - 02.2009
Bursary -
Auckland Boys Grammar
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