Angel Ahu
New Plymouth,TKI
Summary
At the Supermarket, I excelled as a Retail Assistant, enhancing customer satisfaction and store performance through expert product recommendations and efficient problem-solving. Leveraging skills in customer service and inventory management, I played a key role in team efforts to surpass sales goals, while mentoring new staff underscored my commitment to teamwork and knowledge sharing.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Supermarket
02.2015 - 07.2020
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
Education
Retail Level 2 - Retailing
Progressive Enterprises
Hamilton03.2014
Level 3 - Hairdressing
Wintec
Hamilton11.2012
Skills
- Customer Assistance
- Multitasking Competence
- Cleanliness and hygiene
- Health and safety compliance
- Stock Rotation
- Loss prevention strategies
- Teamwork and Collaboration
- Cleaning skills
- Product stocking
- Fixing displays
- Product facing
- Customer Service
- Excellent Communication
- Heavy Lifting
- Grocery bagging skills
- Punctual and Reliable
- Price Checking
- Attention to Detail
Timeline
Retail Assistant
Supermarket
02.2015 - 07.2020
Retail Level 2 - Retailing
Progressive Enterprises
Level 3 - Hairdressing
Wintec