Angel Rendon Landazuri
Summary
I characterise myself as an competent and compassionate leader, acting always ethically and honestly. I have an open and analytical mindset that allows me to face change and challenges in highly dynamic situations.
I am a hard working, responsible and caring person with many aspirations and a desire for continual self-improvement.
I have been working for more than 5 years in the hospitality industry in Colombia and Australia.
I love to meeting new people, experiencing different cultures. I love to travel and explore the world, sharing positivity with everyone I meet.
I deliver the highest levels of quality of customer service, always giving my best efforts.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Crowne Plaza Hotel (IHG)
11.2023 - 01.2025
- Ensure a welcoming atmosphere in the dining rooms, bars, and spaces
- Assist guests in the dining and bar areas as a waiter, barista and bartender
- Take orders accurately, delivering meals and beverages promptly with a friendly demeanour
- Warmly greet guests and assist with check-in and check-out
- Maintain the cleanliness and presentation of the hotel
- Replenish mini bars in guest rooms, and complete stock control functions
- Uphold quality standards in food preparation and beverage service
- Assist VIP guests in the club lounge
- Set up and dismantle for large functions, following safe manual handling techniques
- Coordinate with other departments to fulfill special guest requests
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Trained new staff members on company policies and procedures
Barista
Nirvana Cafe
08.2024 - 01.2025
- Greeted customers to create a welcoming atmosphere and promote return business
- Opened and closed the store, completing cash reconciliation and other management functions
- Maintained a clean and organised workspace for optimal productivity and food safety.
- Working with minimal supervision, I managed my time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
- Maintained and operated espresso machines, blenders, commercial coffee brewers,and other kitchen equipment
- Made and served brand-specific barista style coffee with focus on speed, quality and consistency
- Assisted in inventory management to maintain adequate stock levels and minimise wastage
Duty Supervisor / Team Leader
Mega Fiesta Casino (Holistica SAS)
03.2018 - 08.2023
- Perform managerial administrative functions, such as planning staff rostering, budgeting, and organising employee activities to achieve the long-term goals of the company
- Supervise and coordinate all team members during a shift
- Ensure the highest levels of customer service, whilst guaranteeing compliance with all safety functions of the organisation
- Review work procedures and operational issues determining ways to improve service and performance
- Supervise cooks and ensure compliance with food hygiene standards
- Conducted regular audits of large cash takings and electronic transactions
- Established professional relationships with team members to achieve quick resolutions for various issues
Hydroelectric Technician
CELCIA (Pacific Energy Company S.A.S.)
09.2017 - 02.2018
- Provide assistance to the electrical maintenance group maintaining low and medium voltage electrical equipment
- Provide assistance to instrumentation and control maintenance personnel in calibration, parameterisation, installation and maintenance of hydroelectric equipment
- Identify and assess various systems, equipment and components installed within the Salvajina (Colombia) hydroelectric plant, reporting on service and safety ratings
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards
- Help identify solutions and viable actions within the plant to contribute to the continuous improvement programme
Education
General & Academic English (ELICOS)
TasTAFE
Hobart, Australia12-2024
Associate of Applied Science - Industrial Engineering
SENA
Cali, Colombia10.2017
Commercial Technician - Hydroelectric Engineering
Santiago Rengifo Salcedo
Cali, Colombia12.2014
Skills
- Safety procedures & Regulatory Compliance
- Leadership
- Project management
- Digital tools
- Customer Service Excellence
- Teamwork
- Creativity and innovation
Certification
- WORKING WITH VULNERABLE PEOPLE Tasmanian Government- Expires 11 April 2029
- PROVIDE RESPONSIBLE SERVICE OF ALCOHOL (RSA) Obtained- 15 September 2023
- PREPARE TO WORK SAFETLY IN THE CONSTRUCTION INDUSTRY (Safety White Card- Statement of Attainment) Obtained- 1 October 2023
- ST JOHN LEVEL 2 FIRST AID (Expected Completion February 2025)
LANGUAGES
Spanish
Timeline
Barista
Nirvana Cafe
08.2024 - 01.2025
Food and Beverage Attendant
Crowne Plaza Hotel (IHG)
11.2023 - 01.2025
Duty Supervisor / Team Leader
Mega Fiesta Casino (Holistica SAS)
03.2018 - 08.2023
Hydroelectric Technician
CELCIA (Pacific Energy Company S.A.S.)
09.2017 - 02.2018
- WORKING WITH VULNERABLE PEOPLE Tasmanian Government- Expires 11 April 2029
- PROVIDE RESPONSIBLE SERVICE OF ALCOHOL (RSA) Obtained- 15 September 2023
- PREPARE TO WORK SAFETLY IN THE CONSTRUCTION INDUSTRY (Safety White Card- Statement of Attainment) Obtained- 1 October 2023
- ST JOHN LEVEL 2 FIRST AID (Expected Completion February 2025)
General & Academic English (ELICOS)
TasTAFE
Associate of Applied Science - Industrial Engineering
SENA
Commercial Technician - Hydroelectric Engineering
Santiago Rengifo Salcedo
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