Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela TeRito

Rotorua,BOP

Summary

Friendly and reliable checkout operator offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.


Reliable worker offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in all areas

Overview

8
8
years of professional experience

Work History

Checkout Operator

PAK'nSAVE
08.2020 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked personal identifications during alcohol and tobacco sales.
  • works between lotto self checkout and checkout
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.

Duty Manager

Selwyn Tarven
02.2018 - 07.2020
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • cash up making sure balanced every night
  • stock take

Duty Manager Supervisor

RucknMaul Sports Bar
02.2016 - 02.2018
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Education

No Degree - Te Ara Reo Maori Level 2/3

Te Wanaga O Aotearoa
Rotorua, NZ
09.2020

No Degree - Accounting Technology And Bookkeeping

Te Wananga O Aotearoa
Rotorua, NZ
02.2018

No Degree - Outdoor Adventure Tourism

Toi Ohomai Institute of Technology
Mokoia, NZ
08.2015

Skills

  • Point of Sale System Operations
  • Guest Service
  • Retail Merchandising
  • Liquor Law Compliance
  • Team Work
  • Retail Transactions
  • POS System Operation
  • Money Handling
  • Payment Processing
  • Customer Service
  • Identification Checks
  • Return and Exchange Processing
  • Product Knowledge
  • Price Identification
  • Policies and Procedures

Timeline

Checkout Operator

PAK'nSAVE
08.2020 - Current

Duty Manager

Selwyn Tarven
02.2018 - 07.2020

Duty Manager Supervisor

RucknMaul Sports Bar
02.2016 - 02.2018

No Degree - Te Ara Reo Maori Level 2/3

Te Wanaga O Aotearoa

No Degree - Accounting Technology And Bookkeeping

Te Wananga O Aotearoa

No Degree - Outdoor Adventure Tourism

Toi Ohomai Institute of Technology
Angela TeRito