ANGELINE DAWSON
Westpac Bank
New Plymouth,TKI
13
years of professional experience
1
Certification
Results-driven professional with extensive experience in small business management and client service, demonstrating a proven ability to manage daily operations and foster strong customer relationships. Successfully operated a hair salon, excelling in team leadership, appointment scheduling, inventory control, and marketing strategies. Currently serving as a Customer Service Representative at Westpac Bank, showcasing exceptional attention to detail and a commitment to delivering outstanding customer service. Equipped with the skills necessary to thrive in dynamic environments and contribute positively to organizational success.
Work History
Customer Service Representative
7 Months- Resolved complex customer enquiries across accounts, cards, loans, and digital banking channels.
- Managed inbound calls and maintained service quality across high-volume contact queues.
- Applied banking policies, privacy requirements, and anti-fraud procedures during customer interactions.
- Processed account maintenance requests, transaction disputes, and payment support accurately.
OWNER OPERATOR
4 Years 1 MonthFRAUD INVESTIGATION UNIT & AML ONBOARDING
3 Years 7 MonthsHAIR DRESSER
1 Year 7 MonthsPOWER OF ATTORNEY & TRUST DOCUMENTS
2 Years 7 MonthsINTERIOR DESIGNER
Education
Trade Cert - Hair dressing
Diploma - Interior Design
Skills
Business management
Appointment scheduling & time management
Financial management & cash handling
Inventory & stock control
Customer relationship management
Health and safety compliance
Administrative & record keeping
Strong communication
Certification
Hair Dressing awards for stylist of the year & completion work, Trade Certificate, Apprentiship - Hairdressing
AWARDS & CERTIFICATIONS
Hair Dressing awards for stylist of the year & completion work, Trade Certificate, Apprentiship - Hairdressing
Timeline
Customer Service Representative
Westpac Bank
03.2026 - CurrentRead More
OWNER OPERATOR
hair lair
02.2022 - 03.2026Read More
FRAUD INVESTIGATION UNIT & AML ONBOARDING
TSB Bank
06.2018 - 01.2022Read More
HAIR DRESSER
B&CO New Plymouth
06.2016 - 01.2018Read More
INTERIOR DESIGNER
HOME FURNITURE
06.2016 - 01.2013Read More
POWER OF ATTORNEY & TRUST DOCUMENTS
TSB Bank
06.2013 - 01.2016Read More
NZ Open Polytechnic
Diploma from Interior Design
Read More
WITT New Plymouth
Trade Cert from Hair dressing
Read More