Anika Martinez
Auckland,New Zealand
Summary
Customer service professional with four years of experience in relationship building and conflict resolution. Proven track record of managing multiple tasks while maintaining high customer satisfaction levels. Strong work ethic and positive attitude contribute to team success. Experienced in sales, partnership cultivation, and strategic territory development.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Sales Assistant
kathmandu
newmarket , auckland
11.2025 - Current
- Educated customers on product features, enabling informed purchasing decisions.
- Assisted customers with returns, exchanges, and refunds efficiently.
- Maintained product displays to enhance shopping environment and attract customers.
- Supported seasonal promotions by creating eye-catching visual merchandise displays.
- Conducted regular stock checks to ensure optimal inventory levels on sales floor.
Waitress
The Mexican Cafe
CBD
03.2024 - 12.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently during peak hours.
- Took and processed food and drink orders efficiently and accurately.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Ensured cleanliness and organization of dining areas, contributing to overall dining ambiance.
Waitress and Bartending
The Esplanade Hotel
Devonport
02.2023 - 03.2024
- Managed multiple tables efficiently during peak hours to optimize guest satisfaction.
- Prepared beverages and handled coffee orders with attention to detail.
- Collaborated with kitchen staff to ensure timely meal delivery and maintain quality standards.
- Ensured food safety and cleanliness to prevent foodborne illness and maintain high sanitation standards.
Retail assistant
Mirrou
Takapuna
01.2022 - 02.2023
- Guided customers in selecting and purchasing merchandise to improve overall satisfaction.
- Bagged customer purchases efficiently at checkout. and wrapped gifts for customer convenience.
- Executed floor moves and maintained merchandising to ensure sales areas remained well-stocked.
- Maintained store appearance through consistent cleaning and organization efforts.
Education
Bachelor of Arts - Psychology
Auckland University of Technology
Auckland, New Zealand11-2027
Level 3 -
Takapuna Grammar School
Auckland, New Zealand12-2025
Skills
- Retail sales techniques
- Sales transactions management
- Customer service and support
- Customer needs assessment
- Attention to detail
- Time management
- Team collaboration
- Conflict resolution
- Active listening
- Communication and socializing
- Stress management
- Critical thinking
- Relationship building
Certification
Certificate in Customer Service for International Visitors, Skills4Work, NZQA accredited, 09/01/23, Covered active listening, communication, and customer service skills tailored to international clients.
Hobbies and Interests
- Cooking
- Reading
- Music
- Painting
- Traveling
Timeline
Sales Assistant
kathmandu
11.2025 - Current
Waitress
The Mexican Cafe
03.2024 - 12.2024
Waitress and Bartending
The Esplanade Hotel
02.2023 - 03.2024
Retail assistant
Mirrou
01.2022 - 02.2023
Bachelor of Arts - Psychology
Auckland University of Technology
Level 3 -
Takapuna Grammar School