Anitoni Finekifolau

I started this job in June 2025, and I still currently work here. Despite my short duration of employment, I have since gained new knowledge during my training.

• Currently employed and underwent formal training in underwriting.
• I gained foundational underwriting skills and hold active delegation authority.
• Proficient in using Salesforce for customer and case management.
• Good knowledge of home, car, and contents insurance products and processes.
• Demonstrated ability to quickly adapt to, and operate outdated systems.
• Developed a good understanding of insurance workflows, documentation, and compliance.

• Handled customer inquiries with empathy and professionalism.
• Developed and implemented customer service strategies to improve customer satisfaction.
• Collaborated with other departments to resolve customer issues.
• Ability to use Salesforce to create inquiries for customers.
• Able to also make outbound calls to follow up on cases, with an understanding of how cold transfers and warm transfers work.

• Analyzed customer feedback and suggested strategies for improving customer experience.
• Developed strong customer relationships that resulted in an increase in repeat business.
• Evaluating stock selection for the shop floor to exceed KPIs.
• Understanding budget, sales per transaction and following store expectations.

• Collaborated with team members to identify and resolve machine-related issues.
• Troubleshot and resolved machine issues quickly and accurately, minimizing production delays and downtime.
• Performed quality inspections on finished products to ensure adherence to product specifications.
• Followed proper food safety protocols to ensure quality and safety of food served.

• Quick decision making in games.
• Designed and implemented an offensive and defensive system tailored to the team’s strengths and weaknesses.
• Created a team culture of collaboration, respect, and accountability.

• Ability to explain rules and regulations so that kids U12 can understand.
• Creating a positive environment within the game.
• Maintained a thorough knowledge of the rules of basketball and applied them accurately and fairly in all matches.