Anjiline Singh
Auckland,Auckland
Summary
Career Objectives
I am an honest, trustworthy and a hard working individual, who is able to relate well with others. I am an excellent communicator and feel I work well on my own initiative as well as being part of a wider team. I take charge when required of me. I show initiative when confronting challenges and set high standards for myself.
I always do my personal best to excel my expectations in everything I set my mind to and am able to handle multiple tasks on a daily basis and use a creative approach to problem solving.
I am always energetic and eager to learn new skills . A key strength is of mine is communication, building strong relationships with people in order to deliver the best results.
Furthermore,I am adept at handling multiple tasks on a daily basis competently and at working well under pressure.
I am extremely ambitious and dedicated and am looking to further my career and expand my knowledge in the customer service industry in every aspect of the business but also to develop personal growth and create memories that will assist me of being the best of whom I can be and successful in what I want to achieve.
Overview
15
15
years of professional experience
Work History
call Casual Checkout operator/Team Member
- 07.2021
- Communicate with business partners
- Data entry
- Issue tickets
- Deal with complaints
- Distribute flight tickets and documentation
- Customer service
- Set appointments
- Sort out correspondence within the company
- Training and coaching new Team members
- Setting goals and targets for the team
- Answering Phone calls
- Training our external crew
- Setting up training modules and work flow charts
- Customer Service
- Developing team skills
- Over seeing the Business Operations day to day
- Assisting and leading the Team when TL absent
The Bunnings Warehouse Takanini
01.2020 - 10.2020
CorporateTravel Manager
FCM travel Solutions Ltd
06.2019 - 11.2019
Assistant Team Leader Ticketing Operations
Ticket Centre, Flight Centre NZ
08.2010 - 06.2019
Ticketing Consultant
Ticket Centre, Flight Centre Australia QLD
02.2010 - 07.2010
Future Team Leader Ticketing
Ticket Centre, Flight Centre NZ
08.2005 - 02.2010
Education
Leadership Level 1/2/3 -
Flight Centre
01.2017
NZ Sabre Express Conversion 1 Day NZ Sabre Ticketing Course -
10.2010
New Zealand Certificate in Educational Achievement Level 1 and 2 -
Avondale College, Flight Centre
01.2003
Skills
- Skill Summary (non technical)
- Loyal
- Honest
- Punctual
- Reliable
- Friendly
- Efficient
- Dedicated
- Considerate
- Motivated
- Enthusiastic
- Humorous
- Approachable
- Fun - Loving
- Positive and accepting
- Empathetic and have the capability to understand others
- Adapts well to change
- Passionate
- Quick Learner
- Responsible
- Ambitious
- Respectful
- Independent
- Awards
- 996% and higher in accuracy for ticketing at Flight Centre 2007, 2008, 2009, 2010
- Top Novice Ticketer 2007 - 2008
- Top Ticketer 2008 -2011
References
Referees
Tony Zhang
Business Leader, Ticket Centre NZ
093019158
tony.zhang@flightcentre.co.nz
Susan WanChen
Team Leader, Ticket Centre NZ
093019157
Jeffery Tanner
Previous Team Leader Ticket Centre QLD
+61 (07) 31995270
jeffery_tanner@flightcentre.com
Stacey Seeto
Previous Business Leader, Ticket Centre QLD
+61 0412917165
stacey_seeto@flightcentre.com
Elizabeth Purcell
Supervisor, The Bunnings Warehouse NewLynn
0226594404
Languages
Timeline
The Bunnings Warehouse Takanini
01.2020 - 10.2020
CorporateTravel Manager
FCM travel Solutions Ltd
06.2019 - 11.2019
Assistant Team Leader Ticketing Operations
Ticket Centre, Flight Centre NZ
08.2010 - 06.2019
Ticketing Consultant
Ticket Centre, Flight Centre Australia QLD
02.2010 - 07.2010
Future Team Leader Ticketing
Ticket Centre, Flight Centre NZ
08.2005 - 02.2010
New Zealand Certificate in Educational Achievement Level 1 and 2 -
Avondale College, Flight Centre
NZ Sabre Express Conversion 1 Day NZ Sabre Ticketing Course -
Leadership Level 1/2/3 -
Flight Centre
call Casual Checkout operator/Team Member
- 07.2021