Ann Wan

- Busy contact centre service environment, managed over 60 calls per day

- Provide sound advise to wide range of people in relation to immigration product, and Covid border entry criteria

- Simplified complex immigration requirements; identify pathways based on individual scenario; provide quick solution according to client's circumstances

- Demonstrate excellent verbal communication skills, clear and concise.

- Analyse personal information and data to make sound visa decisions

- Conduct phone interview or face to face interview for compliance and investigation requirement

- Draft interview questions and analytical rationale for every visa application

- Written formal letter in regards to visa decisions

- Verify immigration documents and identify false information and evidence

- Demonstrate deep understanding of immigration instructions and analytical skills.

• Interacted with public to give directions, explain rules and regulations and respond to inquiries.
• Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
• Adhered to strict screening techniques and procedures while conducting human screenings.
• Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.