Reviewed visa applications for compliance with immigration laws and policies.
Conducted interviews to assess applicants' eligibility for residency or work permits.
Advised applicants on required documentation and application processes.
Coordinated with government agencies to resolve complex immigration issues.
Prepared detailed reports on case findings and recommendations for decision-makers.
Trained junior officers on immigration procedures and best practices.
Participated in training sessions designed to update knowledge base on current trends in international migration.
Processed visa applications in accordance with federal laws, regulations, and guidelines.
Advised clients on matters related to obtaining permanent residency or citizenship in the U.S., as well as any additional requirements needed to remain lawfully present in the country.
Analyzed complicated cases involving multiple countries or jurisdictions requiring extensive research into respective policies and procedures.
Drafted detailed reports on applicant's eligibility for admission into the country based on established criteria.
Interpreted applicable statutes, executive orders, regulations, policies and procedures related to immigration law.
Collaborated with state officials regarding enforcement activities concerning illegal immigrants within their jurisdiction.
Developed initiatives aimed at increasing public awareness about changes in immigration laws and regulations.
Maintained records of all transactions processed in order to track progress of each case accurately.
Verified documentation from applicants to confirm identity and verify accuracy of information provided.
Monitored the status of various immigration cases to ensure compliance with regulations.
Interpreted and explained laws and regulations to travelers, prospective immigrants, shippers and manufacturers.
Documented daily data related to investigations and findings.
Education
High School Diploma -
University of Auckland
Auckland, NZ
12-1999
Skills
Visa application review
Interviewing techniques
Regulatory compliance
Case analysis
Report writing
Documentation verification
Background checks
Integrity and honesty
Problem solving
Visa applications
Patience and perseverance
Document analysis
Immigration inquiries
Research skills
Cultural competency
Immigration application review
Organizational skills
Teamwork and collaboration
Time management
Excellent communication
Active listening
Passport checks
Multitasking Abilities
Problem-solving abilities
Risk management
Team building
Document verification
Bilingual communication
Cross-cultural communication
Immigration interviews
Written communication
Application review
Collaboration skills
Training and development
Multilingual communication
Immigration case file strategies
Languages
Chinese (Mandarin)
Professional
English
Professional
Certification
Full New Zealand Driver License
Accomplishments
Counter Officer of the Year 2015
Values star of the month awarded in November 2019, April 2021, June 2022, March 2023, November 2023, and February 2024
Henderson End-of-Year Award 2019
Team of the Month 2023
Certificate of achievement for outstanding team collaboration for the years 2016 to 2017