Anna Ford
Ilam,Christchurch
Summary
I have proven experience in administrative support across multiple fast-paced industries.
In a team setting, I offer a confident, calm, and professional approach, and I can adapt to challenging and competing demands.
I'm looking now to utilise the skills I've learned from previous roles and move into the industry that I have always wanted to work in- and help in any way I can to deliver a world-class museum to Christchurch.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Loan Writer
Loan Market Agile (Mortgage Advisers)
Papanui, Christchurch
09.2023 - Current
- Assistant to senior partner
- Diary management
- Word, Excel, Gmail and CRM software
- Collection and analysis of personal and financial information
- Working to multiple deadlines- continuously prioritising workloads
- Liaising with clients, solicitors, real estate agents and banks to secure finance approval
- Effectively communicating in order to guide clients through a sometimes complicated process
- Maintaining accurate and detailed databases
- A high level of discretion and the sensitive management of private information
- Problem solving under pressure
- Regular positive feedback from clients, building relationships
- Helping first home buyers navigate the property market - taking the time via email and on the phone to clearly guide them through the process
- Expanding my role and managing clients independently
Customer Care Consultant
Hunter Home (Furniture Retailer)
Sydenham, Christchurch
08.2020 - 09.2023
- Updated customers on their orders by email and on the telephone- confidently and professionally
- Managed databases for both Retail and Wholesale
- Liaised between suppliers, sales teams, freight carriers and Accounts
- Worked autonomously and as part of a team, under pressure and with evolving technology
- Learned new skills wherever needed to help the team and trained new staff
- Communicated significant delays to customers due to post-Covid shipping delays and weather-related delivery issues, managing customer expectations
- Processed customer payments via telephone
Stylist
In-House Style
Christchurch
02.2018 - 08.2020
- Furnishing and styling properties to increase their potential value
- Co-ordinated the loading and unloading of stock from the warehouse
- Worked both independently and as part of a team, to a deadline
- Effective time management skills
- Initiative
- Directly helped vendors achieve the best sale price for their property
Office Manager
LCH-Create Ltd (Property Developer & Builder)
Chelsea & Westminster, London
08.2005 - 11.2007
- Personal assistant to two Directors
- Submitted planning consent applications, dealing with architects and local council
- Managed tenancies including rent arrears, maintenance and inventory check-outs
- Liaised with investors, real estate agents, suppliers, tenants and sub-contractors
- Managed a growing team across multiple projects
- Used initiative to create systems and solutions to keep the office running efficiently as it grew
Education
Bachelor of Arts - History
University of Exeter
UK01.2003
Skills
- Multi-tasking
- Adaptability
- Organisational skills
- Effective communication
- Problem solving
- Team collaboration
- Customer relationship management
Certification
Drivers License, New Zealand
Timeline
Loan Writer
Loan Market Agile (Mortgage Advisers)
09.2023 - Current
Customer Care Consultant
Hunter Home (Furniture Retailer)
08.2020 - 09.2023
Stylist
In-House Style
02.2018 - 08.2020
Office Manager
LCH-Create Ltd (Property Developer & Builder)
08.2005 - 11.2007
Bachelor of Arts - History
University of Exeter