ANNA MARIE GOMEZ
Flat 2, #6 Angelo Ave, Howick,AUK
Summary
I am currently an international student taking up Certificate in Health and Well-Being (Social and Community Services) Level 4 at NZMA Manukau. Before I came to New Zealand, I was working in Singapore for 11 years as a customer service and sales executive for healthcare insurance companies. I am passionate in helping people with their needs. I am also a creative professional with a passion for organizing memorable company events. I am patient, enthusiastic, reliable and responsible. Apart from the hustle and bustle, I enjoy doing household chores and reading a book while having a cup of coffee in solitary.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Executive and Event Coordinator
AIA Singapore Private Ltd
, Singapore
09.2022 - 02.2024
- Provided suitable healthcare and accident insurance plans to clients by providing frontline customer support or assistance with product and service transactions
- Developed strong relationships with customers by providing personalized assistance and support
- Developed event themes and concepts to ensure successful execution of events
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment
- Provided customer service assistance before, during, and after events
- Organized materials, cleaned facilities and set up equipment to prepare for events
Customer Service Officer and Activity Assistant
Income Insurance Limited
Singapore
10.2019 - 05.2022
- Handled customer inquiries via calls, emails, and chat regarding healthcare, life and accident insurance policies
- actively participated with company's events by coordinating catering services including food preparation, delivery, setup, and cleanup activities.
- assisted with preparing decorations and displays for company events according to provided specifications
Education
Bachelor of Science in Architecture -
Pamantasan Ng Lungsod Ng Maynila, Philippines
03-2004
Skills
- Customer Service
- First Aid Training
- Event Planning
- Cost estimating
- Food service knowledge
- Event Setup and Breakdown
- Household Duties
Certification
- Workplace First Aid Certificate, First Aid (NZ) Ltd., February 2022
- Introduction to Food and Beverage Services Certificate, Technical Education and Skills Development Authority (TESDA) Philippines, June 2022
- Providing Table Service Certificate, Technical Education and Skills Development Authority (TESDA) Philippines, June 2022
References
Kamlesh Chand
Lecturer - NZMA Manukau
Contact No: +64 9 262 0912
Email: Kamlesh.Chand@nzma.ac.nz
Katerina Mangornong
Senior Team Lead - AIA Singapore
Contact No: +65 8113 5988
Timeline
Customer Service Executive and Event Coordinator
AIA Singapore Private Ltd
09.2022 - 02.2024
Customer Service Officer and Activity Assistant
Income Insurance Limited
10.2019 - 05.2022
Bachelor of Science in Architecture -
Pamantasan Ng Lungsod Ng Maynila, Philippines
- Workplace First Aid Certificate, First Aid (NZ) Ltd., February 2022
- Introduction to Food and Beverage Services Certificate, Technical Education and Skills Development Authority (TESDA) Philippines, June 2022
- Providing Table Service Certificate, Technical Education and Skills Development Authority (TESDA) Philippines, June 2022
Similar Profiles
Tham Hui WenTham Hui Wen
Admin executive/personal assistant at aia singapore private limitedAdmin executive/personal assistant at aia singapore private limited
Joel WongJoel Wong
Co-founder/Director of Business Development at Lobang Labbit Private LimitedCo-founder/Director of Business Development at Lobang Labbit Private Limited
Jovan SooJovan Soo
Financial Advisor at AIA SingaporeFinancial Advisor at AIA Singapore