ANNU ANITT LAIJU
STOKES VALLEY,LOWER HUTT,Wellington
Summary
Passionate early childhood teacher as well as a friendly person. . I always love to work in a busy environment. I am a really good team player and have good communication skill. I have solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
10
10
years of professional experience
Work History
Reliever Early Childhood Teacher
BestStart
03.2024 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning.
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout.
- Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
- Helped create a culturally responsive classroom where all students felt valued and respected by incorporating diverse learning materials into daily lessons.
- Assisted lead teacher in developing and implementing comprehensive lesson plans, resulting in improved overall classroom performance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Meternity
Leave for Meternity
09.2024 - 03.2025
inhome educator
PORSE In-Home Childcare and Nutured at Home
06.2022 - 11.2023
- Story writing and proof reading
- Trained in nappy changing
- Sleep room
- Making feeding bottles
- Cleaning
- Curriculum planning and assessments
- Current first aid certificate
- Supervised paly and education
- Maintaining all records
Meternity
Leave of Meternity
01.2022 - 06.2022
Reliver/Caregiver/teacher in training
BestStart Tawa
06.2018 - 01.2022
- Story writing and proof reading
- Trained in nappy changing
- Sleep room
- Making feeding bottles
- Cleaning
- Curriculum planning and assessments
- Supervised paly and education up 23 children in infants and 32 toddlers and 32 preschoolers.
Checkout Supervisor
New World Stokes Valley
06.2017 - 06.2018
- Supervise checkout operators
- Training
- Cash handling/ cash management
- Managing complaints and customer service
- Maintaining good work environment and time management
Checkout Supervisor
New World WiIlis Street
11.2015 - 06.2017
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural teams of members, enforcing compliance with operational policies and procedures.
- Collaborated with store management to develop strategies for improving overall store performance and customer experience.
- Mentored junior team members, providing guidance on best practices and troubleshooting issues as needed.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Shop Assistant
Recross
02.2015 - 11.2015
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Helped managers with daily checklists and last-minute requirements.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Trained new staff in cashier duties, product knowledge, and customer service standards, improving overall team efficiency.
- Helped customers make informed decisions, providing detailed product information and advice.
Education
Level 5 New Zealand Diploma - ECE
New Zealand Tertiary college
01.2020
Bachelor of Arts - undefined
Mahatma Gandhi University
Kottayam, Kerala01.2008
Bachelor of Education - undefined
Mahatma Gandhi University
Kottayam, Kerala01.2011
Skills
- Good communication, listening and writing skills
- Confident, punctual, accurate and organised
- Good team player
- Quick learner
- Sound judgement and decision making
- Ability to keep confidentiality
- Good expertise in Microsoft office applications
- Outlook and Internet Explorer
- Data entry
- Problem-solving skills
Timeline
Meternity
Leave for Meternity
09.2024 - 03.2025
Reliever Early Childhood Teacher
BestStart
03.2024 - Current
inhome educator
PORSE In-Home Childcare and Nutured at Home
06.2022 - 11.2023
Meternity
Leave of Meternity
01.2022 - 06.2022
Reliver/Caregiver/teacher in training
BestStart Tawa
06.2018 - 01.2022
Checkout Supervisor
New World Stokes Valley
06.2017 - 06.2018
Checkout Supervisor
New World WiIlis Street
11.2015 - 06.2017
Shop Assistant
Recross
02.2015 - 11.2015
Level 5 New Zealand Diploma - ECE
New Zealand Tertiary college
Bachelor of Arts - undefined
Mahatma Gandhi University
Bachelor of Education - undefined
Mahatma Gandhi University