Anuj Sareen
Auckland
Summary
Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills. I have done Certifications of CSPO(Certified Scrum Product Owner) and CSM(Certified Scrum Master).
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Black Bull Hawera
Hawera
03.2021 - Current
- Assisting in the preparation and production of products to company specified guidelines and time frames
- Abiding by company policies and procedures
- Understand New Zealand Food Safety standards
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of their application
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Retail Supervisor
Black Bull Liquors Hawera
Hawera
07.2020 - 03.2021
- Coordinated restocks to keep retail displays organized and full for customers
- Created successful plans to maximize profits and reduce loss
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Bar Manager
Cardigan Bay Holdings T/A Jacks Bar
Balmoral , Auckland
09.2017 - 07.2020
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
Store Duty Manager
AT FENCHURCH LIQUOR STORE
05.2017 - 09.2017
- Created positive work environment for employees and delivered exceptional customer service
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions
- Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
Assistant Manager
The Bottle O
11.2015 - 02.2017
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Created and managed budgets for travel, training and teambuilding activities
- Evaluated individual and team business performance and identified opportunities for improvement
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Supervisor
Produce Department
04.2014 - 11.2015
- Monitored employee productivity to provide constructive feedback and coaching
- Complied with company policies, objectives and communication goals
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
Diploma - Business Management
Queens Academic Group
01-2014
Bachelors - commerce AND Mass communication & video production
Guru Nanak Dev University
03-2012
Skills
- Forecasting and Planning
- Business Recovery and Sustainability
- Customer Communication
- Business Analysis
- Report Generation
- Data Summaries
- Decision Making
- Business Requirements
Certification
- Visa: - Residency Visa
- NZ Full Driving License
- Certified Scrum Product Owner
- Certified Scrum Master
- Liquor License/ Manager Certificate
References
Richard James Simeon, Owner & Operator, Black Bull Liquor Hawera,
+64 27 244 2413
Grant Goodwin (Jacks Bar)
021807428
grantgbg@extra.co.nz
Timeline
Store Manager
Black Bull Hawera
03.2021 - Current
Retail Supervisor
Black Bull Liquors Hawera
07.2020 - 03.2021
Bar Manager
Cardigan Bay Holdings T/A Jacks Bar
09.2017 - 07.2020
Store Duty Manager
AT FENCHURCH LIQUOR STORE
05.2017 - 09.2017
Assistant Manager
The Bottle O
11.2015 - 02.2017
Supervisor
Produce Department
04.2014 - 11.2015
Diploma - Business Management
Queens Academic Group
Bachelors - commerce AND Mass communication & video production
Guru Nanak Dev University
- Visa: - Residency Visa
- NZ Full Driving License
- Certified Scrum Product Owner
- Certified Scrum Master
- Liquor License/ Manager Certificate
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