Anuj Sareen
Auckland
Summary
Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills. I have done Certifications of CSPO(Certified Scrum Product Owner) and CSM(Certified Scrum Master).
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Black Bull Hawera
Hawera
03.2021 - Current
- Assisting in the preparation and production of products to company specified guidelines and time frames
- Abiding by company policies and procedures
- Understand New Zealand Food Safety standards
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of their application
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Retail Supervisor
Black Bull Liquors Hawera
Hawera
07.2020 - 03.2021
- Coordinated restocks to keep retail displays organized and full for customers
- Created successful plans to maximize profits and reduce loss
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Bar Manager
Cardigan Bay Holdings T/A Jacks Bar
Balmoral, Auckland
09.2017 - 07.2020
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
Store Duty Manager
AT FENCHURCH LIQUOR STORE
05.2017 - 09.2017
- Created positive work environment for employees and delivered exceptional customer service
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions
- Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
Assistant Manager
The Bottle O
11.2015 - 02.2017
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Created and managed budgets for travel, training and teambuilding activities
- Evaluated individual and team business performance and identified opportunities for improvement
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Supervisor
Produce Department
04.2014 - 11.2015
- Monitored employee productivity to provide constructive feedback and coaching
- Complied with company policies, objectives and communication goals
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
Diploma - Business Management
Queens Academic Group
01-2014
Bachelors - commerce AND Mass communication & video production
Guru Nanak Dev University
03-2012
Skills
- Forecasting and Planning
- Business Recovery and Sustainability
- Customer Communication
- Business Analysis
- Report Generation
- Data Summaries
- Decision Making
- Business Requirements
Certification
- Visa: - Residency Visa
- NZ Full Driving License
- Certified Scrum Product Owner
- Certified Scrum Master
- Liquor License/ Manager Certificate
References
Richard James Simeon, Owner & Operator, Black Bull Liquor Hawera,
+64 27 244 2413
Grant Goodwin (Jacks Bar)
021807428
grantgbg@extra.co.nz
Timeline
Store Manager
Black Bull Hawera
03.2021 - Current
Retail Supervisor
Black Bull Liquors Hawera
07.2020 - 03.2021
Bar Manager
Cardigan Bay Holdings T/A Jacks Bar
09.2017 - 07.2020
Store Duty Manager
AT FENCHURCH LIQUOR STORE
05.2017 - 09.2017
Assistant Manager
The Bottle O
11.2015 - 02.2017
Supervisor
Produce Department
04.2014 - 11.2015
Diploma - Business Management
Queens Academic Group
Bachelors - commerce AND Mass communication & video production
Guru Nanak Dev University
- Visa: - Residency Visa
- NZ Full Driving License
- Certified Scrum Product Owner
- Certified Scrum Master
- Liquor License/ Manager Certificate
Similar Profiles
Hasitha JayHasitha Jay
Liquor Store Manager at Black bull LiquorLiquor Store Manager at Black bull Liquor
Robert LAMBRobert LAMB
Manager at the black bull bridgehouse breweryManager at the black bull bridgehouse brewery
Charles LittrellCharles Littrell
Pro Shop Attendant at Black Bull Country ClubPro Shop Attendant at Black Bull Country Club