Anushka Rawal

• Maintaining professional relationship with all service and product providers
• Renewing practice and stakeholders’ contracts time to time
• Managing all non-clinical practice contracts (for e.g.: - contract with district health board, contract with software of excellence, contract with body corporation, contract with grab-one for promotional offer)
• Marketing and strategic planning
• Digital marketing (Google SEO website editing)
• Responding to afterhours phone calls and emails
• Taking intra-oral radiographs and intra oral impressions
• Fabricating bite splints, bleaching trays and orthodontic retainers
• Regularly renewing practice safety licenses liaising with Ministry of Health.
• ACC case management
• Liaising with stakeholders
• Assisting dentist in clinical as well as non-clinical duties
• Maintaining practice non-clinical audit reports
• Submitting insurance claims and dealing with insurance providers for claims approval
• Experience in facial aesthetics injectables (Dysport, facial fillers and mesotherapy)
• Managing work and income quotes for the patients who require it
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Ordered all office supplies and kept check on inventory levels.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Developed close working relationships with front office and back office staff.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Developed policies and procedures for effective practice management.
• Oversaw accounting, budgeting, and financial reporting.
• Addressed and remedied all patient or team member issues.
• Supervised team of 4 office personnel.
• Coordinated with dentists and dental technician to optimize appointment schedules and maximize daily patient flow.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Improved practice revenue through effective financial management and strategic cost reductions.
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
• Trained interns and newly hired team members on office procedures and computer system.
• Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
• Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
• Established policies regarding patient privacy rights; safeguarding all confidential information.
• Identified opportunities for additional services or expansion within the practice based on market research analysis.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Discussed medical histories with patients in effort to provide most effective medical/ dental advice.

• Financial management
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Ordered all office supplies and kept check on inventory levels.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Developed policies and procedures for effective practice management.
• Oversaw accounting, budgeting, and financial reporting.
• Addressed and remedied all patient or team member issues.
• Supervised team of 3 office personnel.
• Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
• Provided supervision and management to team of support personnel.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
• Created and implemented organizational policies and procedures.
• Trained interns and newly hired team members on office procedures and computer system.
• Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
• Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
• Communicated closely with patients, ensuring medical information was kept private.
• Consulted with healthcare professionals on business decisions.
• Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
• Communicated with patients, ensuring that medical information was kept private.
• Maintaining and establishing professional relationship with all service and product providers
• Creating new practice and stakeholders’ contracts
• Managing all non-clinical practice contracts (for e.g.: - contract with district health board, contract with software of excellence, contract with body corporation, contract with grab-one for promotional offer)
• Day to day management of patients and their appointments
• Managing interpersonal staff relationships and resolving their conflicts
• Marketing and strategic planning
• Afterhours phone calls and emails management
• Taking intra-oral radiographs
• Regularly renewing practice safety licenses liaising with Ministry of Health.
• ACC case management
• Liaising with stakeholders
• Maintaining practice non-clinical audit reports
• Experience in facial aesthetics injectables (Dysport, facial fillers and mesotherapy)
• Managing and providing work and income quotes to the patients
• Community engagement whilst promoting oral health
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Discussed medical histories with patients in effort to provide most effective medical advice.

Assisting dentist in clinical procedures inside the surgery

• Performing reception duties and front desk management
• Performing all dental assistant duties
• Attend phones and manage booking appointments

• Also worked as Dental Assistant and Receptionist at: - Dental on the Shore, Periocare, Smile Dental, White Cross Dental, New Lynn, Parnell Dentistry, Eden Dental Centre
• Also worked as dental assistant and partially as dental practice receptionist at the above practices simultaneously performing all the clinical and clerical duties
• The job at White Cross Dental, Parnell Dentistry and Eden Dental Centre were part-time jobs while studying full-time at University
• The job at Smile Dental and Dental on the Shore/Periocare (same ownership) was full-time
• At Periocare which also involved working clinically with the Periodontist and participating in regular maintenance of CBCT machine.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
• Staged tray for procedures by arranging dental instruments and equipment.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
• Assisted in chair-side dental procedures by filling cavities and taking impressions.
• Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
• Exposed, developed and mounted dental x-rays.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

• Proposed research study design regarding the prevalence of dental caries among Maori and Pacific men in South Auckland while studying the paper of social epidemiology and biostatistics at AUT.
• Researched, worked and designed a school based oral health promotion intervention for Massey High School, Auckland while studying Post Graduate Diploma in Public Health at AUT – “DRINK WISE SMILE NICE”., 01/01/15st
• Gathered and organized information for research purposes.
• Designed experiments with rigorous controls to maximize validity of findings.
• Proposed innovative methods for capturing and analyzing customer data.
• Applied theories and methods of life sciences to interpret and perform analyses of experimental results.

• Participated actively within community events promoting oral health awareness and offering dental screenings, highlighting the importance of preventive care measures.
• Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
• Utilized advanced diagnostic tools such as digital X-rays and intraoral cameras for accurate assessments of dental issues.
• Completed consultations with patients for treatment plan.
• Treated periodontal disease through scaling and root planning.
• Conducted routine oral cancer screenings.
• Assessed patients' oral health for concerns such as infection pockets and gingivitis.
• Protected patients from infectious diseases by using proper masking, gloves and safety glasses.

• Worked as an Oral Health Promoter for Public Dental Health Programme as well as conducted health talks on dental awareness and oral hygiene at Ahmedabad (Gujarat, India)
• Enhanced public awareness of available health resources by organizing and participating in community outreach events.
• Disinfected tools, equipment and surfaces between patients.
• Transported patients to and from appointments, assisting with getting in and out of vehicles.