April Watson

• Closed out cash register and prepared cashier report at close of business.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Handled conflict resolution among staff members and customers promptly and professionally, maintaining a positive work environment.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

Responded to customers concerns and enquires by being friendly, knowledgeable support while maintaining composure and professionalism at all times.

Handling employee related issues at checkout to improve overall proformance.

Oversaw checkouts and other departments within the store.

Overseeing that correct ID’s were produced for Alcohol, cigarettes, energy drinks and vapes.

• Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
• Oversaw inventory management, maintaining optimal stock levels while minimizing waste and costs.
• Implemented new operational procedures to optimize efficiency and reduce expenses.
• Ensured compliance with industry regulations and company policies, mitigating potential risks and liabilities.
• Coordinated with various departments to maintain seamless integration of services for guests.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.