Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Aqua Kim

Flat Bush

Summary

Motivated and reliable professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

6
6
years of professional experience

Work History

Assistance Store Manager

Skechers
11.2023 - Current

Team Development & Training

  • Led team training sessions on sales techniques, product knowledge, and customer service protocols.
  • Mentored team members, providing regular feedback to foster professional growth and alignment with store goals.
  • Supported recruitment and onboarding of new staff, ensuring a smooth and engaging induction experience.
  • Utilized sales data to identify staff performance trends, enabling targeted coaching and development planning.
  • Fostered a team-oriented culture by organizing team-building activities and daily coaching sessions.

Customer Service Excellence

  • Delivered high-quality service aligned with Skechers’ brand values, acting as a role model in customer interactions.
  • Resolved escalated customer concerns promptly and professionally, ensuring long-term satisfaction and loyalty.
  • Coached team members on communication and problem-solving skills to enhance the customer journey.
  • Recognized for consistent delivery of top-tier service metrics and contributions to repeat business.

Operational Support & Leadership

  • Managed daily store operations, including scheduling, opening/closing procedures, stock control, and floor supervision.
  • Ensured compliance with company policies and maintained high visual merchandising and safety standards.
  • Acted as Store Manager in their absence — overseeing staffing, handling escalations, and managing compliance.
  • Analyzed sales and operational KPIs to drive strategic decisions and process improvements.
  • Aligned operational execution with HR and business needs, including resource planning and team performance.

Dance Tutor

HIT Dance Studio
01.2021 - 12.2021
  • Designed and delivered engaging lessons that fostered creativity and development among students
  • Developed effective communication and time management skills while coordinating schedules and managing class activities

Private Tutor

01.2019 - 12.2019
  • Delivered personalized tutoring for primary students, achieving measurable improvements in academic performance
  • Demonstrated adaptability and problem-solving skills by tailoring methods to individual learning styles

Education

Bachelor of Media Design -

Media Design School

NCEA Level 3 -

Botany Downs Secondary College

Skills

  • Staff training, induction, and onboarding
  • Team development and coaching
  • Customer service excellence
  • Sales strategies and performance tracking
  • Brand presentation and visual merchandising
  • Inventory and logistics management
  • Operational support and scheduling
  • Problem solving and process optimization
  • HR administration support
  • Microsoft Office, POS systems
  • Languages: Korean (Native), English (Professional), Japanese (Basic)

Accomplishments

  • Top performing store in terms of black friday 2024's KPI
  • Consistently achieved and exceeded sales and customer service targets, including contributing to top-performing sales results during past 4 months, which is EOY season.
  • Streamlined inventory processes to reduce errors and enhance efficiency, aligning with e-commerce best practices.

Languages

Korean
Native or Bilingual
English
Full Professional
Japanese
Professional Working

Timeline

Assistance Store Manager

Skechers
11.2023 - Current

Dance Tutor

HIT Dance Studio
01.2021 - 12.2021

Private Tutor

01.2019 - 12.2019

NCEA Level 3 -

Botany Downs Secondary College

Bachelor of Media Design -

Media Design School
Aqua Kim