Aqua Kim

Team Development & Training

• Led team training sessions on sales techniques, product knowledge, and customer service protocols.
• Mentored team members, providing regular feedback to foster professional growth and alignment with store goals.
• Supported recruitment and onboarding of new staff, ensuring a smooth and engaging induction experience.
• Utilized sales data to identify staff performance trends, enabling targeted coaching and development planning.
• Fostered a team-oriented culture by organizing team-building activities and daily coaching sessions.

Customer Service Excellence

• Delivered high-quality service aligned with Skechers’ brand values, acting as a role model in customer interactions.
• Resolved escalated customer concerns promptly and professionally, ensuring long-term satisfaction and loyalty.
• Coached team members on communication and problem-solving skills to enhance the customer journey.
• Recognized for consistent delivery of top-tier service metrics and contributions to repeat business.

Operational Support & Leadership

• Managed daily store operations, including scheduling, opening/closing procedures, stock control, and floor supervision.
• Ensured compliance with company policies and maintained high visual merchandising and safety standards.
• Acted as Store Manager in their absence — overseeing staffing, handling escalations, and managing compliance.
• Analyzed sales and operational KPIs to drive strategic decisions and process improvements.
• Aligned operational execution with HR and business needs, including resource planning and team performance.

• Designed and delivered engaging lessons that fostered creativity and development among students
• Developed effective communication and time management skills while coordinating schedules and managing class activities

• Delivered personalized tutoring for primary students, achieving measurable improvements in academic performance
• Demonstrated adaptability and problem-solving skills by tailoring methods to individual learning styles