Aqua Kim

Sales Leadership:

• Engaged customers to assess their needs, recommend products, and deliver a seamless shopping experience.
• Led team training on sales techniques and product knowledge, driving sales performance.
• Analyzed sales data to identify growth opportunities and implement strategies for improvement.

Customer Service Excellence:

• Delivered exceptional customer service in line with brand standards, setting an example for the team.
• Resolved escalated customer concerns, ensuring satisfaction and loyalty.
• Fostered an inclusive environment that encouraged repeat business.

Team Development:

• Supported recruitment, training, and onboarding of new team members to meet sales and service goals.
• Provided ongoing feedback and mentorship to enhance team performance and productivity.
• Collaborated with management on team-building activities to boost morale.

Operational Support:

• Assisted with daily store operations, including opening/closing, inventory control, and merchandising.
• Ensured adherence to company policies and visual merchandising standards.
• Maintained an organized, appealing store environment in collaboration with the Store Manager.

Leadership Presence:

• Managed store operations and decision-making in the absence of the Store Manager.
• Modeled professionalism and teamwork to inspire and motivate the team.

• Designed and delivered engaging lessons that fostered creativity and development among students
• Developed effective communication and time management skills while coordinating schedules and managing class activities

• Delivered personalized tutoring for primary students, achieving measurable improvements in academic performance
• Demonstrated adaptability and problem-solving skills by tailoring methods to individual learning styles