Arahia Fenton
Ardmore College,AUK
Summary
Empathetic, energetic, and adaptable with over a decade of experience across aviation operations, community care, and customer-facing roles. From 2012 to 2023, I lived and worked in Kalgoorlie, Western Australia, gaining extensive hands-on experience in airport operations and freight logistics. Skilled in team leadership, youth support, and high-pressure environments. Bi-lingual in Te Reo Māori and English, with a strong commitment to safety, service, and cultural responsiveness. I can do it all.
Overview
16
16
years of professional experience
Work History
Residential Care Worker
Wairere Care Services
09.2023 - 04.2025
- Provided 24/7 care for at-risk youth in a residential setting using trauma-informed and culturally sensitive approaches. Collaborated with multidisciplinary teams to implement individual care and behavioral plans. Supported youth with daily routines, education, emotional regulation, and life skills development. Maintained accurate documentation and incident reporting aligned with legal and organizational standards.
Courier Delivery Driver
Masons Courier Services
04.2018 - 03.2022
- Sorted, loaded, and delivered freight under tight deadlines. Built strong rapport with clients and maintained a deep knowledge of local areas.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Ramp Services Supervisor / Check-In Services Supervisor
Menzies Aviation (Qantas)
09.2012 - 10.2017
- Check-In Supervisor (2013–2015): Managed the check-in team, overseeing flight dispatch, handling delays, cancellations, and ensuring smooth customer service. Ramp Services Supervisor (2015–2017): Supervised ramp operations, ensuring safe aircraft servicing, baggage handling, and runway inspections while adhering to CASA regulations. Conducted daily equipment and bay checks; completed and filed operational reports.
Community Support Worker
Whare Tiaki Hauora
01.2010 - 01.2011
- Supporting individuals experiencing mental illness with advocacy and community connection.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
Health Care Assistant
Auckland Hospital
01.2009 - 01.2010
- Worked as a casual Health Care Assistant while studying, performing various duties including patient care, patient watches, bed making, and cleaning.
Education
Bachelor of Communication -
Massey University
Online01.2025
National Certificate in Mental Health - Mental Health Support Work
Mahitahi Trust
Otahuhu01.2012
Certificate in Health Care Support -
Auckland University of Technology
Albany, AUK01.2010
NCEA Level 3 + University Entrance -
Te Kura MāoriNgā Tapuwae
Mangere01.2008
NCEA Level 2 -
Te Kura MāoriNgā Tapuwae
Mangere01.2007
NCEA Level 1 -
Te Kura MāoriNgā Tapuwae
Mangere01.2006
Skills
- Trauma-sensitive approach
- Aviation safety & ramp operations
- Team leadership & supervision
- Customer service & conflict resolution
Timeline
Residential Care Worker
Wairere Care Services
09.2023 - 04.2025
Courier Delivery Driver
Masons Courier Services
04.2018 - 03.2022
Ramp Services Supervisor / Check-In Services Supervisor
Menzies Aviation (Qantas)
09.2012 - 10.2017
Community Support Worker
Whare Tiaki Hauora
01.2010 - 01.2011
Health Care Assistant
Auckland Hospital
01.2009 - 01.2010
Bachelor of Communication -
Massey University
National Certificate in Mental Health - Mental Health Support Work
Mahitahi Trust
Certificate in Health Care Support -
Auckland University of Technology
NCEA Level 3 + University Entrance -
Te Kura MāoriNgā Tapuwae
NCEA Level 2 -
Te Kura MāoriNgā Tapuwae
NCEA Level 1 -
Te Kura MāoriNgā Tapuwae
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