Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aria Elmes

Dunedin

Summary

I am a knowledgeable and dedicated professional with relevant experience in the hospitality and education industries. As a hardworking, articulate, bubbly, and adaptable team member, eager to secure this Client Services Administration position within Anderson Lloyd, I am poised with a willingness to learn and a swift capacity to apply new skills, to contribute to team success, and achieve positive results with dedication and enthusiasm. I am detail oriented, passionate about building and maintaining professional relationships, and succeed at managing multiple priorities with a positive attitude. I am willing to take on added responsibility to meet team goals. This position suits me well as I am ready for the next step in my career within the legal industry that presents professional challenges and leverages interpersonal skills, effective organisation, time management, and communication expertise.

Overview

4
4
years of professional experience

Work History

Duty Manager

The Swan
02.2025 - Current
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Initiated plans to improve quality standards and service efficiency.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Duty Manager

Relishes Cafe
01.2024 - 02.2025
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Ensured compliance with all policies, local regulations, and industry standards related to hospitality operations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Early Childhood Educator

Otago University Childcare Association
03.2021 - 10.2023
  • Participated in ongoing professional development opportunities to stay current with best practices in early childhood education.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Supported students in developing self-esteem and self-confidence.
  • Modeled positive behaviour and communication skills for students.
  • Guided students to develop social, emotional and physical skills.
  • Monitored classroom to verify safe and secure environment.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.

Education

Legal Executive Diploma - Legal Studies

Open Polytechnic
Wellington
05-2026

Bachelor of Early Childhood Care And Education - Education

Open Polytechnic
Wellington
03-2024

Skills

  • Customer service focus
  • Time management
  • Team supervision
  • Attention to detail
  • Written and oral communication
  • Professionalism and integrity
  • Relationship building
  • Operational oversight
  • Motivational leadership
  • Processes and procedures
  • Documentation and record keeping
  • Critical thinking
  • Empathy and patience
  • Adaptability and flexibility
  • Collaborative and Team-oriented
  • Strong work ethic and dependable
  • Organizational and planning skills

Timeline

Duty Manager

The Swan
02.2025 - Current

Duty Manager

Relishes Cafe
01.2024 - 02.2025

Early Childhood Educator

Otago University Childcare Association
03.2021 - 10.2023

Legal Executive Diploma - Legal Studies

Open Polytechnic

Bachelor of Early Childhood Care And Education - Education

Open Polytechnic
Aria Elmes