Ella Patchett
Dunedin
Summary
Marketing and Communications student with leadership experience and a strong foundation in media content development, strategic messaging, and community engagement. Demonstrates empathy, active listening, and pastoral care through supporting diverse individuals in residential environments. Known for professionalism, creativity, and a people-first approach to communication. Passionate about using inclusive marketing strategies to foster connection, build trust, and drive meaningful impact across communities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sub-Warden
Selwyn College
02.2025 - Current
- Delivered comprehensive pastoral support to enhance student well-being and academic success.
- Guided and mentored first-year students, aiding in their academic and personal development.
- Organised and led college events, fostering community engagement and participation.
- Assisted in coordinating office logistics to improve efficiency and functionality.
- Developed engaging digital content for university marketing campaigns.
Horticultural Worker
Moutere Strawberries
11.2024 - 02.2025
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Front of House Staff Member
The Keystone Dunedin
05.2024 - 11.2024
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Front of House Staff Member
Harbourside Grill
03.2023 - 05.2024
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Front of House Staff Member
Beached Whale Bar and Restaurant
11.2023 - 02.2024
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Checkout Operator
Woolworths
02.2022 - 02.2023
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
Cafe Assistant, FOH, Barista
Riverside Cafe
04.2021 - 05.2022
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Cafe Assistant, FOH, Barista
The Grape Escape Cafe
11.2019 - 04.2021
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Bachelor of Arts and Commerce (BaBcom) - Communication Studies, Marketing
University of Otago
Dunedin, NZ04-2027
High School Diploma -
Nelson College For Girls
Nelson12-2022
Skills
- Liquor Control Qualification (LCQ) License
- First Aid Certified
- Event planning
- Pastoral care
- Organizational skills
- Team collaboration
Certification
- Essential First Aid - Hybrid Course, New Zealand Red Cross - 13/02/2025 till 13/02/2027
- Licence Controller Qualification, New Zealand School of Food & Wine - Issued 08/12/2023
Timeline
Sub-Warden
Selwyn College
02.2025 - Current
Horticultural Worker
Moutere Strawberries
11.2024 - 02.2025
Front of House Staff Member
The Keystone Dunedin
05.2024 - 11.2024
Front of House Staff Member
Beached Whale Bar and Restaurant
11.2023 - 02.2024
Front of House Staff Member
Harbourside Grill
03.2023 - 05.2024
Checkout Operator
Woolworths
02.2022 - 02.2023
Cafe Assistant, FOH, Barista
Riverside Cafe
04.2021 - 05.2022
Cafe Assistant, FOH, Barista
The Grape Escape Cafe
11.2019 - 04.2021
Bachelor of Arts and Commerce (BaBcom) - Communication Studies, Marketing
University of Otago
High School Diploma -
Nelson College For Girls
Similar Profiles
Tyra LeitupoTyra Leitupo
Sub Warden/Kaiawhina at Selwyn College, Otago UniversitySub Warden/Kaiawhina at Selwyn College, Otago University
Helen Van SpronsenHelen Van Spronsen
Continuing Education Program Officer at North Island CollegeContinuing Education Program Officer at North Island College
Jade FranklandJade Frankland
Group Fitness Instructor at Selwyn District CouncilGroup Fitness Instructor at Selwyn District Council
Louisa Campbell-LoweLouisa Campbell-Lowe
Swim Instructor at JC Swim SchoolSwim Instructor at JC Swim School
Britta PeltolaBritta Peltola
Trainee Dental Assistant at University of OtagoTrainee Dental Assistant at University of Otago