Aroha Mason
Waimea Road, Nelson South,Nelson
Summary
Responsible Service Assistant, energetic and trustworthy with team-oriented mentality. Ready to take on challenges of exciting new position.
Effective and outgoing professional with exemplary service skills. Focused individual promoting enthusiastic attitude. Providing great support and maintaining professionalism in high-pressure environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Terminal Service Assistant
Nelson Airport
Tahunanui, Nelson
02.2024 - Current
- Performed opening and closing duties as assigned, such as setting up the sales floor for business hours.
- Cross-checked invoices against purchase orders to verify accuracy of items received.
- Operated point-of-sale systems accurately and efficiently.
- Dust furniture, walls, machines and equipment.
- Maintained janitorial closets stocked with supplies for daily use.
- Vacuumed carpets and upholstery to remove dirt and debris.
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
- Assisted with minor repairs such as replacing light bulbs or unclogging toilets.
- Washed windows, walls, and ceilings to ensure a clean environment for customers.
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners, sponges, and squeegees.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Prepared rooms for events by setting up chairs and tables in an orderly fashion.
- Followed safety protocols when handling hazardous materials or operating machinery.
- Removed trash from bins and disposed of it properly according to regulations.
- Ensured compliance with company policies related to security measures while on duty.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Emptied trash cans and replaced liners.
- Reported any damages or malfunctions observed while performing duties to supervisor.
- Inspected facilities regularly to identify potential safety hazards or areas that need attention.
- Responded to emergency spills quickly to minimize the damage caused by the spillage.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Replenished supply of hand soap, paper towels, and other consumables.
- Adhered to health and safety standards in all work activities.
- Cleaned and maintained the outdoor spaces such as sidewalks and parking lots.
- Mixed water and detergents in containers to prepare cleaning solutions, according to specifications.
- Steam-cleaned or shampooed carpets.
- Replenished bathroom and kitchen supplies, including soap, toilet paper, and paper towels.
- Sanitized restrooms, including cleaning toilets, urinals, and sinks, and replenishing supplies.
- Coordinated with other cleaning staff to ensure comprehensive coverage of all areas.
- Emptied trash and recycling bins and replaced liners.
- Created inventory checklists and stocked housekeeping carts.
- Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Responded to emergency cleaning requests to ensure immediate clean-up of spills or accidents.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Followed company uniform, performance and security policies with every job.
Industrial Commercial Cleaner
Nelson Alliance Plant
Stoke, Nelson
02.2022 - 10.2023
- Prepared rooms for events by setting up chairs and tables in an orderly fashion.
- Responded to emergency spills quickly to minimize the damage caused by the spillage.
- Performed routine maintenance tasks on equipment such as changing filters or lubricating moving parts.
- Ensured compliance with company policies related to security measures while on duty.
- Inspected facilities regularly to identify potential safety hazards or areas that need attention.
- Removed trash from bins and disposed of it properly according to regulations.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Maintained janitorial closets stocked with supplies for daily use.
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
- Observed all relevant laws regarding health codes and waste disposal standards.
- Kept records of hours worked, supplies used, and tasks completed each day.
- Emptied trash cans and replaced liners.
- Dust furniture, walls, machines and equipment.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Identified possible maintenance or safety issues and reported to supervisor and client.
- Replenished supply of hand soap, paper towels, and other consumables.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Replenished bathroom and kitchen supplies, including soap, toilet paper, and paper towels.
- Created inventory checklists and stocked housekeeping carts.
- Cleaned and maintained the outdoor spaces such as sidewalks and parking lots.
- Sanitized restrooms, including cleaning toilets, urinals, and sinks, and replenishing supplies.
- Emptied trash and recycling bins and replaced liners.
- Collected trash from floors within hallways, bathrooms and work areas.
- Mopped, polished, and waxed floors using appropriate cleaning supplies and equipment.
- Mixed water and detergents in containers to prepare cleaning solutions, according to specifications.
- Adhered to health and safety standards in all work activities.
- Coordinated with other cleaning staff to ensure comprehensive coverage of all areas.
- Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors.
- Cleaned and disinfected laboratory equipment.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Kept business entrances clean, tidy and professional in appearance.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Completed routine maintenance checks, notifying management of needed repairs.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
- Notified managers of repair needs or additions to building operating systems.
- Monitored building security and safety by locking doors or avoiding hazards.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
Industrial Cleaner
Brightwater Engineering
Tasman , Nelson
02.2020 - 12.2022
- Provided support during plant shutdowns and start-ups as required.
- Cleaned production equipment using appropriate solvents and solutions according to safety regulations.
- Trained new personnel on safety procedures and best practices for cleaning operations.
- Utilized various hand tools such as brooms and mops while performing duties.
- Maintained cleanliness of industrial areas by sweeping, scrubbing and polishing floors.
- Transported waste materials from designated areas to disposal sites or other designated locations for proper disposal.
- Performed routine maintenance on cleaning equipment and supplies, such as mopping floors, vacuuming carpets, emptying trash cans, dusting surfaces and washing walls.
- Recorded daily activities in log book for future reference.
- Inspected all areas to ensure compliance with safety standards.
- Cleaned restrooms and bathrooms including sinks, toilets, showers and urinals.
- Ensured that hazardous waste was disposed of safely in accordance with company policies.
- Stocked shelves with necessary supplies and materials.
- Kept track of inventory levels of cleaning supplies and restocked as needed.
- Disassembled and cleaned equipment and individual components between jobs.
- Inspected work sites and equipment to identify hazards or immediate work required to complete assignments.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Kept business entrances clean, tidy and professional in appearance.
- Followed company uniform, performance and security policies with every job.
- Completed routine maintenance checks, notifying management of needed repairs.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Followed safety processes for all manual and electric cleaning equipment.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Contracted Cleaner
Paramount Cleaning Service
Tasman, Nelson
11.2020 - 11.2022
- Monitored inventory levels of cleaning supplies and placed orders when necessary.
- Assisted with moving furniture or other items as requested by management.
- Cleaned windows, walls and ceilings using ladders and other equipment when necessary.
- Sanitized high-touch surfaces regularly with approved products for the prevention of cross-contamination.
- Provided additional services such as window washing and floor stripping upon request.
- Conducted regular inspections to identify any potential health or safety issues.
- Reported any damages or deficiencies in the facility to management immediately.
- Disposed of hazardous materials according to company policies.
- Maintained cleanliness of designated areas by vacuuming, mopping, dusting and disinfecting surfaces.
- Followed safety protocols while operating machinery such as vacuum cleaners, buffers and steamers.
Industrial Cleaner
Waimea Nursery
Brightwater, Nelson
11.2020 - 11.2022
- Provided support during plant shutdowns and start-ups as required.
- Cleaned production equipment using appropriate solvents and solutions according to safety regulations.
- Trained new personnel on safety procedures and best practices for cleaning operations.
- Utilized various hand tools such as brooms and mops while performing duties.
- Maintained cleanliness of industrial areas by sweeping, scrubbing and polishing floors.
- Transported waste materials from designated areas to disposal sites or other designated locations for proper disposal.
- Performed routine maintenance on cleaning equipment and supplies, such as mopping floors, vacuuming carpets, emptying trash cans, dusting surfaces and washing walls.
- Recorded daily activities in log book for future reference.
- Inspected all areas to ensure compliance with safety standards.
- Stocked shelves with necessary supplies and materials.
- Kept track of inventory levels of cleaning supplies and restocked as needed.
- Operated equipment safely to protect people and property from injury or damage.
- Inspected work sites and equipment to identify hazards or immediate work required to complete assignments.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Followed company uniform, performance and security policies with every job.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Monitored building security and safety by locking doors or avoiding hazards.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Stripped, sealed and polished floors.
Household Service Worker
Nelson Hospital
Nelson, Nelson
01.2022 - 04.2022
- Reported any changes in client condition to supervisor or family members immediately.
- Maintained kitchen cleanliness by wiping countertops after cooking meals; sweeping floors; emptying trash cans; disposing of garbage appropriately; washing dishes; sanitizing surfaces regularly.
- Assisted with grocery shopping according to specified instructions from clients.
- Performed errands such as picking up dry cleaning or taking out the trash.
- Ensured that rooms were properly ventilated during summer months by opening windows when necessary.
- Cleaned and maintained living areas, including dusting, vacuuming, mopping, and polishing furniture.
- Checked expiration dates on food items in the pantry and refrigerator; discarded expired items.
- Provided assistance with meal preparation, serving meals, washing dishes, and cleaning up afterwards.
- Organized closets and cupboards to ensure efficient storage of household items.
- Performed general housekeeping tasks such as laundry, ironing, changing linens and bedding.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Maintained and organized cleaning supplies stock.
- Used cleaning chemicals following proper guidelines.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Returned rooms to occupant-ready status to satisfy future guests.
- Trained family members to provide hygienic bedside care.
- Followed standard infection control protocols to avoid illness or contamination.
- Handled household chores to assist patients and families with cooking, cleaning and laundry.
- Kept patient health and personal information private and confidential.
Security Officer
New Zealand Maori Wardens
Nelson, Nelson
01.2009 - 01.2019
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Provided escorts for visitors as needed throughout the facility.
- Enforced access control measures in accordance with established procedures.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Assisted in the development and implementation of security policies and procedures.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
- Checked for safety hazards and took corrective action when necessary.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Assisted with crowd control during large events held at the facility.
- Observed patrons and customers to quickly address security situations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Verified photo IDs and tickets to allow guests passage.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Completed incident reports to record security or loss prevention incidents.
- Reported safety hazards for remediation response.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Provided friendly and professional assistance to employees, visitors and customers.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Patrolled crowds during events to preserve order and promote security.
- Maintained high levels of alertness throughout shifts.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
Nightshift Industrial Cleaner
Nelson Sealords
Nelson, Nelson
02.2000 - 09.2008
- Maintained cleanliness of industrial areas by sweeping, scrubbing and polishing floors.
- Provided support during plant shutdowns and start-ups as required.
- Cleaned restrooms and bathrooms including sinks, toilets, showers and urinals.
- Followed all safety protocols when operating machinery or working at heights.
- Cleaned production equipment using appropriate solvents and solutions according to safety regulations.
- Kept track of inventory levels of cleaning supplies and restocked as needed.
- Inspected all areas to ensure compliance with safety standards.
- Trained new personnel on safety procedures and best practices for cleaning operations.
- Coordinated with supervisors regarding special projects and assignments.
- Utilized various hand tools such as brooms and mops while performing duties.
- Ensured that hazardous waste was disposed of safely in accordance with company policies.
- Disassembled and cleaned equipment and individual components between jobs.
- Operated equipment safely to protect people and property from injury or damage.
- Worked around in-operation machinery and with disassembled machinery to remove build-up and restore surfaces to desired cleanliness.
- Set up high-pressure pumps, vacuums and water-based systems to complete cleaning jobs.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Followed safety processes for all manual and electric cleaning equipment.
- Followed company uniform, performance and security policies with every job.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Monitored building security and safety by locking doors or avoiding hazards.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Notified managers of repair needs or additions to building operating systems.
- Dusted furniture, machines or equipment.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
Education
Diploma - Te Reo Māori & Arts
Te Wananga O Raukawa
Otaki Wellington 07-2009
Diploma - Maori Iwi & Hapu Design
Te Wananga O Raukawa
Otaki Wellington 05-2007
Diploma - Computer Graphics
Te Wananga O Raukawa
Otaki Wellington 07-2005
Diploma - Māori Arts & Graphic Design
Te Wananga O Raukawa
Otaki Wellington 02-2002
Skills
- Customer Service
- Customer Assistance
- Meeting deadlines
- Table Bussing
Timeline
Terminal Service Assistant
Nelson Airport
02.2024 - Current
Industrial Commercial Cleaner
Nelson Alliance Plant
02.2022 - 10.2023
Household Service Worker
Nelson Hospital
01.2022 - 04.2022
Contracted Cleaner
Paramount Cleaning Service
11.2020 - 11.2022
Industrial Cleaner
Waimea Nursery
11.2020 - 11.2022
Industrial Cleaner
Brightwater Engineering
02.2020 - 12.2022
Security Officer
New Zealand Maori Wardens
01.2009 - 01.2019
Nightshift Industrial Cleaner
Nelson Sealords
02.2000 - 09.2008
Diploma - Te Reo Māori & Arts
Te Wananga O Raukawa
Diploma - Maori Iwi & Hapu Design
Te Wananga O Raukawa
Diploma - Computer Graphics
Te Wananga O Raukawa
Diploma - Māori Arts & Graphic Design
Te Wananga O Raukawa