Arshdeep Kaur
Christchurch,Rolleston
Summary
Experienced Customer Service Representative with over 5 years of experience in Retail. Excellent reputation for resolving problems and improving customer satisfaction. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Checkout Operator
New World Rolleston
Rolleston, CAN
03.2023 - Current
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Approached every question or concern with calm and level-headed approach.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Certified in Lotto Learning.
Checkout Operator
Countdown Supermarket
Hornby, CAN
05.2018 - 07.2021
- Helped customers complete purchases, locate items, and join reward programs
- Worked closely with shift manager to solve problems and handle customer concerns
- Operated and closed out drawers with high accuracy to maintain balanced registers
- Answered incoming calls to offer information and direct individuals to correct personnel
- Taught associates to operate cash registers and back up team members during busy periods
- Observed checkout station users to determine assistance requirements and maintain store security
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Checked identification for proof-of-age for alcohol and tobacco sales
- Restocked and organized merchandise in front lanes.
Customer Service Representative
KFC
Riccarton, CAN
08.2016 - 03.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Bachelor of Science - Computer Engineering Technology
Punjabi University
Patiala, IndiaNew Zealand Certificate in Computing - Computer Engineering Technology
Ara Institute of Canterbury
Christchurch, NZ11.2023
Skills
Working under pressure
Team work
Operating Cash Registers
Dealing with Customer Complaints
Cash handling expertise
Following Company Policies
Basic Computer Literacy
Handling Returns and Exchanges
Bagging items properly
Processing payments
Strong Numeracy Skills
Excellent customer service
Quick Learner
Strong Work Ethic
Professional Appearance
Store Promotions
Sales strategy
Honest and Dependable
Cleaning and sanitizing
Reliable and Responsible
Active Listening
Team Leadership
Microsoft Office
Certification
- Certified in Lotto Learning
- Strong proficiency in Microsoft Word and Excel for efficient data management, reporting and documentation.
Timeline
Checkout Operator
New World Rolleston
03.2023 - Current
Checkout Operator
Countdown Supermarket
05.2018 - 07.2021
Customer Service Representative
KFC
08.2016 - 03.2018
Bachelor of Science - Computer Engineering Technology
Punjabi University
New Zealand Certificate in Computing - Computer Engineering Technology
Ara Institute of Canterbury