Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Arturo De La Rosa

Gulf Harbour,AKL

Summary

Proven leader in technology and compliance, excelling in stakeholder management and software implementation. At HSBC, I spearheaded major compliance projects, demonstrating exceptional problem-solving skills and attention to detail. Successfully expanded Blue Yonder's LATAM team, enhancing customer satisfaction and retention. Expert in ERP and CRM systems, I drive efficiency and innovation, achieving significant project milestones.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Implementation Consultant

iWMS
Orewa, Aukland
06.2022 - Current
  • Led WMS implementations for top clients in manufacturing, wholesale foods, consumer goods, and retail.
  • Ensured alignment between customer requirements and WMS capabilities to optimize efficiency and performance.
  • Conducted workshops to gather and understand customer requirements for the Warehouse Management System (WMS).
  • Followed up with customers to resolve issues and ensure they maximized the benefits of the WMS.
  • Addressed and resolved all escalations, maintaining high levels of customer satisfaction.

Deputy Regional Head of Financial Crime Compliance

HSBC
Mexico City, Mexico City
02.2010 - 04.2024
  • Directed committees for regional changes, managing AML and sanctions project approvals throughout LATAM.
  • PMO Responsibilities: Ensured all compliance projects were delivered on time, and within budget.
  • Project Oversight: Managed project timelines, budgets, and risks to ensure the successful completion of compliance initiatives.
  • Risk Management: Identified and mitigated risks associated with project implementations, maintaining high standards of security and compliance.
  • Stakeholder Collaboration: Worked closely with regional stakeholders to align project objectives, and secure necessary approvals.
  • Project Implementation: Led the approval process for project implementations, ensuring compliance with AML and sanctions regulations.
  • Team Management: Led a diverse team, including junior project managers, IT developers, and QA specialists, to achieve project goals.
  • Continuous Improvement: Implemented strategies to optimize project management processes, and enhance overall efficiency.

Americas Success Manager

Blue Yonder
Monterrey, Mexico
04.2016 - 06.2022
  • Collaborated with product development teams to incorporate customer feedback into new releases.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Implemented quality control measures to uphold company standards.
  • Collaborated with internal teams to identify potential risks and create solutions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed the LATAM Customer Success Team.
  • Successfully expanded the team from 2 to 30 employees, establishing the program as an internal benchmark for success.
  • Consistently exceeded metrics for customer success, issue resolution, and handling escalations, contributing to high levels of customer satisfaction and retention.
  • Provided strong leadership and mentoring to the growing team, ensuring alignment with company goals and customer needs.

Education

Master of Science - Project Management

UNITEC
MEXICO
01-2014

Bachelor of Science - Computer And Information Sciences

UNITEC
MEXICO
01-2002

Skills

  • Stakeholder management
  • ERP implementation
  • Team building
  • CRM implementation
  • Project documentation
  • Software implementation
  • SQL Server
  • MS Project
  • Koerber WMS (HighJump)
  • Blue Yonde WMS (Discrete)
  • API Integration
  • Technical analysis
  • IT compliance
  • Attention to detail
  • Problem-solving

Languages

Spanish
Full Professional
English
Full Professional

Certification

  • KOERBER WMS Certification
  • Blue Yonder Discrete Certification
  • SQL Server Developer
  • Green Belt
  • Agile

References

References available upon request.

Timeline

Senior Implementation Consultant

iWMS
06.2022 - Current

Americas Success Manager

Blue Yonder
04.2016 - 06.2022

Deputy Regional Head of Financial Crime Compliance

HSBC
02.2010 - 04.2024

Master of Science - Project Management

UNITEC

Bachelor of Science - Computer And Information Sciences

UNITEC

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Arturo De La Rosa