ASHIKA SINGH
Auckland
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service /Warehouse Administrator
Health Care Logistics
02.2025 - Current
- Managed daily warehouse operations, ensuring adherence to safety regulations and maintaining a clean work environment.
- Conducted regular audits of warehouse inventory to maintain accuracy and prevent discrepancies in stock levels.
- Maintained accurate records of incoming shipments, ensuring proper documentation for customs compliance purposes when necessary.
- Collaborated with other departments to address any logistical concerns or challenges promptly.
- Streamlined shipping procedures, reducing errors and decreasing lead times for customers'' orders.
- Enhanced customer satisfaction levels with timely order fulfillment and accurate inventory tracking.
Customer Care Representative
Vodafone
04.2013 - 09.2023
- Maintained a high level of product knowledge to provide accurate information and support to customers
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Managed M- PAiSA international money transfer, solely responsible for Master debit card applications, withdrawals and deposits
- Handled all necessary paperwork and documentation associated with each new connections, change of phone plans, delivery of hardware, reconciling stock and working closely with connections and Credit teams for activations ensuring accuracy and compliance with regulations
- Produce reports, primarily banking, stock control and connections stats
Accountant
Reddy Group
11.2011 - 04.2013
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting
- Supported audit preparation efforts by compiling relevant documents and addressing auditor inquiries promptly
- Daily monitoring of all Creditor aging, Payroll processing
- Reconciling of Local/International Creditor payments
Education
Bachelor of Commerce - Banking, Finance And Information Systems
University of The South Pacific
04.2012
Skills
- Payment Processing
- Appointment Scheduling
- Billing Coordination
- First Call Resolution
- Computer Skills
- MS Office
- SAP
- Sage- Accpac
- Orion - POS
- ZSMART
- Office Administration
- Data Entry
- Clerical Support
- Multi-Line Phone Talent
- Project Management Abilities
- Office Equipment Proficiency
- Promotional Support
- Live Chat Support
- Sales Closing
- Spreadsheets
Certification
- Microsoft Excel - Advanced
- Customer Service Training
- Certificate of Attainment in Personal Grooming
- First Aid and CPR
- Fire Warden Training
- Certificate of OHS modules 1, 2, 4 & 4
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Reference
- Artika Rina (Vodafone Shop Manager)
Mobile Number: +6799998241
Email: artika.rina@vodafone.com.fj
- Maria Mausio (Vodafone Shop Manager)
Mobile Number: +6799998373
Email: maria.mausio@vodafone.com.fj
Timeline
Customer Service /Warehouse Administrator
Health Care Logistics
02.2025 - Current
Customer Care Representative
Vodafone
04.2013 - 09.2023
Accountant
Reddy Group
11.2011 - 04.2013
Bachelor of Commerce - Banking, Finance And Information Systems
University of The South Pacific
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