ASHIKA SINGH
Auckland
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Warehouse professional with proven experience in logistics coordination, and order processing. Known for strong team collaboration and adaptability to changing needs, ensuring smooth operations and timely results. Expertise in warehouse software, safety protocols, and efficient workflow management, combined with focus on consistent and reliable performance. Skilled in warehouse administration with experience managing inventory, coordinating logistic operations, and overseeing a team. Key strengths include problem-solving abilities, leadership skills, and knowledge of warehouse management systems. Have successfully streamlined warehouse processes and improved operational efficiency in previous roles.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service /Warehouse Administrator
Health Care Logistics
02.2025 - Current
- Manage daily warehouse operations, ensuring compliance with safety regulations and maintaining a clean, organized work environment.
- Collaborate with principals to resolve logistical concerns and deliver timely solutions.
- Monitor shipment status in SAP, escalating urgent and priority orders to the outbound team for immediate action.
- Respond to daily email communications promptly and professionally to maintain workflow efficiency.
- Coordinate customer stock returns with principals, including booking via the GoSweet app.
- Send arrival documentation for shipments and process booking-related paperwork.
- Work cross-functionally with stock control, cold chain, inwards, and outbound teams to ensure timely order fulfillment and high customer satisfaction.
- Liaise with carrier companies to track shipments and obtain Proof of Delivery (POD) for customers.
- Work with the claims team to investigate and process carrier-related claims efficiently.
Customer Care Representative
Vodafone
04.2013 - 09.2023
- Maintained a high level of product knowledge to provide accurate information and support to customers
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Managed M- PAiSA international money transfer, solely responsible for Master debit card applications, withdrawals and deposits
- Handled all necessary paperwork and documentation associated with each new connections, change of phone plans, delivery of hardware, reconciling stock and working closely with connections and Credit teams for activations ensuring accuracy and compliance with regulations
- Produce reports, primarily banking, stock control and connections stats
Accountant
Reddy Group
11.2011 - 04.2013
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting
- Supported audit preparation efforts by compiling relevant documents and addressing auditor inquiries promptly
- Daily monitoring of all Creditor aging, Payroll processing
- Reconciling of Local/International Creditor payments
Education
Bachelor of Commerce - Banking, Finance And Information Systems
University of The South Pacific
Fiji04.2012
Skills
- Payment Processing
- Billing Coordination
- Computer Skills
- MS Office
- MS outlook/ teams
- SAP
- Go sweet App
- TTMD
- Cold stream
- Smart Freight
- Sub60 portal
- Sage- Accpac
- Orion - POS
- ZSMART
- Office Administration
- Data Entry
- Office Equipment Proficiency
- Sales Closing
- Spreadsheets
Certification
- Microsoft Excel - Advanced
- Customer Service Training
- Certificate of Attainment in Personal Grooming
- First Aid and CPR
- Fire Warden Training
- Certificate of OHS modules 1, 2, 4 & 4
Languages
5,5
Reference
- Artika Rina Kumar
Mobile:+679 9998241
Email: artika.rina@vodafone.com.fj
Maria Mausio
Mobile: + 679 9998373
Email: maria.mausio@vodafone.com.fj
Jahkaya Taukei
Mobile: 021397185
Email:jtaukei@healthcarelogistics.co.nz
Timeline
Customer Service /Warehouse Administrator
Health Care Logistics
02.2025 - Current
Customer Care Representative
Vodafone
04.2013 - 09.2023
Accountant
Reddy Group
11.2011 - 04.2013
Bachelor of Commerce - Banking, Finance And Information Systems
University of The South Pacific