Ashlee Stephens
11 Waterworth Avenue, Onekawa,Napier
Summary
Dynamic retail sales professional with over five years of experience in customer service and management, consistently delivering exceptional results. Recognized for strong self-motivation and a collaborative spirit, fostering a positive team environment while adapting to diverse challenges. Passionate about providing outstanding service, characterized by honesty and effective communication skills that build lasting customer relationships. Committed to driving sales growth and enhancing customer satisfaction through innovative solutions and a customer-centric approach.
Overview
11
11
years of professional experience
Work History
Whiteware Specialist
Napier Noel Leeming
04.2019 - Current
- Inputting and sharing design ideas with customers
- Helping customers create their dream kitchen start to finish
- Generating kitchen appliances quotes for customers via sales force
- Specialising in selling and recommending a wide range of cookware
- Demonstrating to customers instore how key features on appliances work
- Having a relationship with kitchen joiners and builders
- Calling suppliers to get stock eta’s and supplying that back to the customer
- Have resolved customer complaints via email and in person
Sales Consultant
Napier Noel Leeming
04.2019 - Current
- Connecting with customers and creating a positive interaction
- Quick learner
- Excellent communication skills
- Comfortable using computerised tills and barcode scanners
- A positive can-do attitude
- Asking the customer, the right questions so I have a better understanding of what they are after
- Helping at the counter with repairs
- Going above and beyond and helping team members when asked and checking with management if there is anything I can do in downtime I may have.
Bakery Assistant / Checkout Operator
Hastings City New World
03.2015 - 03.2019
- Answered customers’ questions and resolved problems and complaints in person and via phone
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Kept current on market and product trends to effectively answer customer questions
- Processed all sales transactions accurately and in a timely fashion
- Communicated clearly and positively with co-workers and management
- Comfortable using computerised tills and barcode scanners
- Delicatessen Assistant:
- Handled products and equipment in accordance with safety and sanitation guidelines
- Safely used knives, scales, wrappers, compactors
- Sliced, served and packaged specialty meats and salads
- Monitored the freshness and condition of prepared foods
- Filling, maintaining and rotating products and displays
- Making sure the products are stored at the right temperatures
Cheese Bar Assistant
Hastings City New World
03.2015 - 03.2019
- Making sure the products are rotated correctly, to ensure the expiry dates are in correct order
- Making sure all products have the correct pricing
- Writing the bulk cheese up in traceability
- Ordered and shelved weekly sale items for customers
- Having enough stock to last over the busy periods of the year
- When cutting bulk cheese using the correct safety equipment
- Praised by management for being a fast and efficient worker, requiring little supervision
- Slicing and packaging cheese correctly
Education
High School Diploma -
Sacred Heart College Napier
01.2015
Skills
- Cash handling accuracy
- Customer service skills
- Excellent communication skills
- Energetic work attitude
- Listening skills
- Strong organizational skills
- Dependable and reliable
- Effective team player
- Order processing
- Proficient with Microsoft Windows
- Expert problem solving
- Time management
- Problem-solving
- Self motivation
- Multitasking
- Attention to detail
Timeline
Whiteware Specialist
Napier Noel Leeming
04.2019 - Current
Sales Consultant
Napier Noel Leeming
04.2019 - Current
Bakery Assistant / Checkout Operator
Hastings City New World
03.2015 - 03.2019
Cheese Bar Assistant
Hastings City New World
03.2015 - 03.2019
High School Diploma -
Sacred Heart College Napier