Kiran Kaur
Hastings,HKB
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Noel Leeming, through expert problem-solving and exceptional customer relations. Skilled in quality assurance and documentation management, consistently exceeding client expectations and driving sales growth. Demonstrates a keen ability to address and resolve customer issues, ensuring a positive shopping experience. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Skilled [Type] Specialist focused on maximizing [Description] success through effective use of [Skill], [Skill] and [Skill] abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
16
16
years of professional experience
Work History
Whiteware Specialist
Noel Leeming
2020.01 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Sales Consultant
Farmers
2017.05 - 2019.12
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Senior Sales Person
Big Save Furniture
2011.04 - 2017.04
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Cashier
Harvey Norman
2008.08 - 2011.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Master of Arts - Political Science
Guru Nanak Dev University India
Amritsar Punjab India04.2006
Bachelor of Arts - Computer Application
Sikh National College India
India04.2003
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Languages
Punjabi
Full Professional
Hindi
Full Professional
English
Full Professional
Timeline
Whiteware Specialist
Noel Leeming
2020.01 - Current
Sales Consultant
Farmers
2017.05 - 2019.12
Senior Sales Person
Big Save Furniture
2011.04 - 2017.04
Cashier
Harvey Norman
2008.08 - 2011.03
Master of Arts - Political Science
Guru Nanak Dev University India
Bachelor of Arts - Computer Application
Sikh National College India
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