Ashmita Khatry
Tauranga,Papamoa
Summary
Hardworking and dedicated candidate successful at managing multiple priorities with a positive attitude. Skilled in building and managing relationships with clients, identifying needs and delivering solutions. Possess a solid understanding of customer service management and overall organization management.
Overview
6
6
years of professional experience
Work History
Manager
Idol Nails and Beauty
01.2023 - Current
- Onboarded new employees with training and new hire documentation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Handled problematic customers and maintain excellent customer service.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
Corporate Manager
Majestic Nails and Beauty
10.2020 - 11.2022
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
- Handled problematic customers and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved safety procedures to create safe working conditions for workers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Hired and trained the new employees.
Nail technician and Customer service
Hollywood Nail Limited
03.2019 - 07.2020
- Provided manicures and pedicures.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Dealt with all queries and resolving any problems over the phone or in person
- Oversaw schedule to manage appointments of new and existing clients.
- Completed consultations with spa guests to determine nail care needs.
Energy Consultant
Sellution Private Limited, Contact Energy
09.2017 - 06.2018
- Resolved customer issues by identifying problems, developing solutions and recommending to management
- Handled all queries of client via phone and emails
- Attended ongoing sales and product trainings
- Followed through on assigned tasks and projects with minimal supervision.
Education
New Zealand Diploma - Business
Southern Institute of Technology
2018
Intermediate Studies - Management
DAV College, Pvt Ltd
2015
Skills
- Relationship Building and customer service management
- Organizational Change Management
- Team Collaboration & leadership
- Time Management
- Customer Service
Accomplishments
Rewarded as the "Top Telesales" for getting highest number of sales for the week. (Sellution Pvt Ltd)
Timeline
Manager
Idol Nails and Beauty
01.2023 - Current
Corporate Manager
Majestic Nails and Beauty
10.2020 - 11.2022
Nail technician and Customer service
Hollywood Nail Limited
03.2019 - 07.2020
Energy Consultant
Sellution Private Limited, Contact Energy
09.2017 - 06.2018
New Zealand Diploma - Business
Southern Institute of Technology
Intermediate Studies - Management
DAV College, Pvt Ltd
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