Avishek Debbarma
Auckland,New Zealand
Summary
Dependable person with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
F&B Team Leader
Spotless by Downer Group
Auckland, New Zealand
2023.05
- Dealing daily operations
- Events and functions handler.
Head Waiter/ Barista
Lime tree café and kitchen
Al Quoz, Dubai
2022.08 - 2023.05
- Opening and closing shift in charge
- Replenishing and maintaining stocks
- Guest queries and request handling
- Overlook food preparation and service standards
- Daily reports and cash up.
F&B Team Leader/ Supervisor/ Duty manager
M Gallery by Grand Windsor Hotel Accor group
Auckland, New Zealand
2018.06 - 2020.07
- Maintained knowledge and ensure compliance with departmental policies and standard operating procedures
- Analyse all guest requirement and prepared plans, resolve customer care related issues and satisfy guests
- Managed and administer supply of linen cloths and uniforms to staff members
- Ensured food & beverage sales and revenue increase from previous years
- Monitor all phone calls to room service department to ensure timely resolution for same
- Directed bar set-up maintenance programs, check buffet/reception tables and coffee breaks process plus initiate plans to enhance beauty of hotels
- Coordinated with various departments and ensure staff set up and supply remains according to departmental standards
- Ensure completion of orders, administer all maintenance projects plus communicate with engineering staff for all repairs
- Promoted company name through Facebook, Trip Advisor and private site
- Prepared report and maintain adherence to departmental standards
- Inspect food and beverage product preparation programs and maintain good will of company.
F&B Attendant
Debrett's Heritage Hotel
Auckland, New Zealand
2018.04 - 2018.05
- Greeting guest, make reservations, and offered seat to patrons
- Verify customer satisfaction with service and selected food items
- Responsible for banquet and high tea setups
- Handled credit or debit transactions through the Payment system
- Maintained and obtained profitable operations and high quality products and service levels.
FOH staff
Amora Hotel
Auckland, New Zealand
2017.01 - 2018.03
- Coordinated all aspects of the F&B outlets
- Organized the display of food stuffs on table, trolleys, and buffet
- Responsible for mini bar service and product storing
- Was responsible for assisting event and dining room cleaning to verify that safety regulations are followed
- Exceed exceptional client service through personalized and continuous customer care.
Education
Graduate Diploma in Hotel Management -
Otago Polytechnic
01.2017
BA in Hospitality Management -
IIHM
01.2013
Diploma in Hospitality Management -
International Institute of Hotel Management
01.2013
Skills
- Versatile in nature and strategic management
- Knowledge in MS office, IDS, Menu mate, Opera and Wizbang POS system
- Fluent in English and Hindi
- First Aid Certified (India)
- Lcq and Duty manager certified (New Zealand)
Personal Information
- Father's Name: Sri Narendra Debbarma
- Date of Birth: 10/25/91
- Nationality: Indian
Timeline
F&B Team Leader
Spotless by Downer Group
2023.05
Head Waiter/ Barista
Lime tree café and kitchen
2022.08 - 2023.05
F&B Team Leader/ Supervisor/ Duty manager
M Gallery by Grand Windsor Hotel Accor group
2018.06 - 2020.07
F&B Attendant
Debrett's Heritage Hotel
2018.04 - 2018.05
FOH staff
Amora Hotel
2017.01 - 2018.03
Graduate Diploma in Hotel Management -
Otago Polytechnic
BA in Hospitality Management -
IIHM
Diploma in Hospitality Management -
International Institute of Hotel Management