BOHUAI(Jimmy) WANG
Auckland,AUK
Summary
Over 4 years' experience in the food and beverage industry. Have positive work attitude and ability to work independently or be a good team player. With a kind, friendly and hard-working personality. Willing to learn and progress. Able to deal with personnel at all levels effectively. More than 2 years experience working for well-known hotel chains Accor Hotel group. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
11
11
years of professional experience
Work History
F&B Team Leader
Sofitel Luxury Hotel Auckland
09.2023 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Evaluated customer needs and feedback to drive product and service improvements.
Senior F&B Attendant
M Social Hotel Auckland
02.2023 - 08.2024
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new staff members on company policies and procedures.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
F&B Attendant/Barista/bartender
Pullman Auckland
03.2023 - 09.2023
- Customer service (Breakfast/Lunch/Dinner), Room service, Cafe Barista, Pass master, Food runner, Amenities
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Restaurant Attendant/Barista
Sofitel Luxury Hotel Auckland
07.2022 - 02.2023
- Customer service on the floor, Room service, Cafe Barista, Pass master, Food runner, Minibar, Amenities
- Discussed menu items with customers and suggested promotional items to increase sales.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
Chef Assistant
Smart Sushi
07.2020 - 01.2023
- Staff training, Responsible for daily material purchase and order, Responsible for salad and sushi making, and hot food cooking, Customer service, Cashier
Teaching Supervisor
You Right English School
10.2015 - 10.2018
- Responsible for daily teaching arrangements and training for teachers, Responsible for teaching quality supervision and control, Responsible for team management, staff performance appraisal, Responsible for activity planning and management, etc.
Teacher & Teamleader
You Right English School
10.2014 - 10.2015
- Teach students aged from 6-12, Help students to acquire ability to spell words, Enhance the communication with parents via message, telephone, and e-mail, Give parents feedback about students' performance and homework, Prepare training course for teachers, Organize activities for students and teachers.
Casino Dealer and Attendant
Star Cruises
09.2013 - 09.2014
- Customer service
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
Education
Postgraduate diploma - Applied Business Management
Otago Polytechnic
Auckland, AUK09.2022
Skills
- MS Office advanced: Excel, Word, PowerPoint
- Mandarin and English speaker
- Negotiation and Conflict Management
- Good communication skills with coworkers, customers, and departments
- Food and Beverage Preparation
- Staff Training
- Teamwork and Collaboration
- Kitchen Support
- Billing and Payment Processing
- Cocktail and Wine Knowledge
- Client Service
- Overtime Management
- Complaint resolution
- Team Supervision
References
- Achut, Sofitel Auckland F&B Manager,+64220930442, achut.dhungana@sofitel.com
- Maurice, M Social Hotel F&B Operations Manager+6421735690, maurice.ligutom@msocial.co.nz
- Denzel, Pullman Auckland F&B manager, +6421619123, d.fan@pullmanauckland.co.nz
- Alex, Sofitel Auckland Duty manager, +64212812645, Alex.martinezdelizarduy@gmail.com
- Violet Hu, Smart Sushi Assistant manager, +64212727843, violet.yuan.hu@gmail.com
- Tan fei (Ruby), You right English school supervisor, +8613037135084, 414808817@qq.com
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
F&B Team Leader
Sofitel Luxury Hotel Auckland
09.2023 - Current
F&B Attendant/Barista/bartender
Pullman Auckland
03.2023 - 09.2023
Senior F&B Attendant
M Social Hotel Auckland
02.2023 - 08.2024
Restaurant Attendant/Barista
Sofitel Luxury Hotel Auckland
07.2022 - 02.2023
Chef Assistant
Smart Sushi
07.2020 - 01.2023
Teaching Supervisor
You Right English School
10.2015 - 10.2018
Teacher & Teamleader
You Right English School
10.2014 - 10.2015
Casino Dealer and Attendant
Star Cruises
09.2013 - 09.2014
Postgraduate diploma - Applied Business Management
Otago Polytechnic
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