With over 30 years of experience in the health sector, including clinical assessment, community care, and documentation-based nursing, I bring a strong foundation in accurate record-keeping, attention to detail, and a client-focused approach that aligns well with the Centralised Processing Officer role at Work and Income. Throughout my career, I have worked with people from all walks of life, often under stress or experiencing complex challenges. Conducting comprehensive telephone-based health assessments has honed my skills in privacy, efficiency, and empathy—skills that are crucial for success in this role. Confident in using various systems, a fast learner, and accurate typist, I am eager to transfer my de-escalation abilities, clear communication, and precise process-following from healthcare into the social development space to continue supporting the wellbeing of New Zealanders.