Barbara Irwin
Summary
I am a friendly, outgoing person with excellent interpersonal communication skills. My focus is on ensuring outstanding service and excellent attention to detail in all areas of my work. Reliable and dependable, I am confident to make decisions and use initiative to adapt and make changes as required to ensure the job is completed. Being honest and trustworthy with a sense of humour and a positive outlook on life, enables me to develop a rapport with people from all walks of life.
Overview
38
38
years of professional experience
Work History
Mental Health Community Support Worker
Te Whatu Ora Southern
10.2005 - Current
- Provide in-depth knowledge to work alongside tangata whaiora and their whanau, to develop and achieve their personal goals through support, facilitation of activities, role modelling, motivation and encouragement.
- Maintaining good communication and interpersonal relationships with colleagues at Te Whatu Ora, NGO's, and Community Agencies.
- Utilizing Oracle to order supplies and services for the Day Activity Centres as well as maintaining relationships of existing suppliers.
- Ensuring accurate records using S IPIC's, Microsoft Outlook and Word for case management.
- Administrative tasks including producing a monthly newsletter, running meetings and recording minutes.
- Member of the Employment Focus Group along with staff from the Mental Health Directorate and Community Agencies working to identify and create pathways for tangata whaiora to obtain work or voluntary positions in the community.
- Identify and actively participate in Quality Improvement in the workplace including policies and procedures.
Call Centre Worker
Transition To Work Trust
01.2005 - 10.2005
- Cold calling students throughout Invercargill who had recently left school or were in their final year at school. This was to ascertain whether they required support to find work or provide information on study opportunities and refer them to the relevant agencies.
- Maintaining accurate records using Microsoft Office Suite.
- This position required working independently in an office by myself, reporting back to my supervisor once a week.
Bachelor of Health Science Degree
Southern Institute Of Technology
02.2002 - 10.2005
Senior Cashier
North Shore City Council
02.2000 - 02.2002
- Promoted into this position.
- Responsible for supervision and training of all cashiers.
- Reconciliation of banking for Councils' facilities as well as auditing of 22 outlying facilities.
- Required strong organisational abilities including the ability to prioritise tasks to ensure deadlines were met while consistently producing a high standard of work with an eye for detail.
- Resolving customer enquiries and complaints in a timely and professional manner.
- Maintained excellent working relationships with colleagues, contractors and businesses.
- Operating internal control systems to ensure the accuracy of council remittances.
Customer Support Officer
North Shore City Council
01.1996 - 01.2002
- Primarily was customer service focused dealing with counter, phone and correspondence enquires.
- Cash handling duties.
- Till operation.
- Data entry.
Office Administrator
John King Real Estate
01.1994 - 01.1995
- Broad range of reception duties.
- Accounts payable.
- GST, wages.
- Banking.
- Cash book reconciliation.
- Desktop publishing and word processing.
Rates Enquiry Clerk
North Shore City Council
01.1990 - 01.1995
- Resolving customer enquiries in a timely and professional manner, either through correspondence or face to face.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Accounts Clerk (Temporary Position)
Sofrana Unilines
01.1990 - 06.1990
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Processed payments and documents such as invoices.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Assistant Deputy Registrar
Auckland District Court
01.1986 - 12.1989
- .Enhanced customer satisfaction with efficient handling of inquiries and concerns.
- Rotated through numerous departments within the courts.
- Liaising with clients, judges, lawyers and other government agencies, doctors and NGO's.
- Strong administration skills were required for the role which included a wide variety of tasks.
- An ability to remain non-judgmental and maintain the privacy of individuals.
- A sense of humor and de-escalation skills
Education
Bachelor of Health Science - Therapeutic Recreation
Southern Institute of Technology
Invercargill, NZ12.2005
Bachelor of Commerce - Marketing
Otago University
Dunedin, NZ12.2005
Hotel Receptionist Certificate
Otago Polytechnic
Dunedin, NZ1982
Skills
- Experienced in Administration, call Centre, customer service and healthcare fields
- Microsoft Office Proficiency including Oracle system
- Strong interpersonal communication skills with the ability to develop rapport with people
- Great team player but also able to work independently
- Planning and problem-solving skills with a "can do" attitude
- Effective time management skills and the ability to prioritise work
- An "eye" for detail and a pride in my work
- Friendly, engaging personality that resonates in my telephone manner
Additional Information
Full Class 1 Drivers Licence
Current First Aid Certificate
Timeline
Mental Health Community Support Worker
Te Whatu Ora Southern
10.2005 - Current
Call Centre Worker
Transition To Work Trust
01.2005 - 10.2005
Bachelor of Health Science Degree
Southern Institute Of Technology
02.2002 - 10.2005
Senior Cashier
North Shore City Council
02.2000 - 02.2002
Customer Support Officer
North Shore City Council
01.1996 - 01.2002
Office Administrator
John King Real Estate
01.1994 - 01.1995
Rates Enquiry Clerk
North Shore City Council
01.1990 - 01.1995
Accounts Clerk (Temporary Position)
Sofrana Unilines
01.1990 - 06.1990
Assistant Deputy Registrar
Auckland District Court
01.1986 - 12.1989
Bachelor of Health Science - Therapeutic Recreation
Southern Institute of Technology
Bachelor of Commerce - Marketing
Otago University
Hotel Receptionist Certificate
Otago Polytechnic
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