Barsha Kunwar
Auckland
Summary
I am a dedicated hospitality professional with strong customer service expertise and proven experience working effectively in fast-paced environments. I have a solid background in front of house operations, team coordination, and service delivery. I hold a valid LCQ licence and possess sound knowledge of bar service, beverages, and coffee preparation, including espresso-based drinks. I am reliable, well-organised, and available to work up to 25 hours per week, with flexibility to meet operational requirements.
Overview
4
4
years of professional experience
Work History
Front of House/ Duty Manager
Chancery Bistro
03.2025 - Current
- Managed daily front of house operations to ensure smooth service
- Delivered high-quality customer service and handled guest inquiries
- Supervised, trained, and supported front of house staff
- Managed staff rosters, shift allocations, and floor coordination
- Handled customer feedback and resolved complaints professionally
- Opened and closed the venue, ensuring security and operational checks
- Managed POS systems, cash handling, and end-of-shift reports
- Coordinated closely with kitchen and bar teams for efficient service
- Prepared and served alcoholic and non-alcoholic beverages
- Knowledge of cocktails, wines, beers, spirits, and drink menus
- Ensured responsible alcohol service and compliance with licensing laws
- Maintained bar cleanliness, stock control, and glassware standards
- Ensured compliance with health, safety, and hygiene regulations
Front of house
Hotel chetan
01.2024 - 11.2024
- Greet guests at the door and seat them
- Supervise the waiting staff and help with lunch or dinner services
- Serve guests to the restaurant's standards and maintain a comfortable dining environment
- Inform the kitchen and waiting staff of any allergies, food requirements, complaints or changes to orders
- Maintain stock of necessary beverages and condiments at the bar
- Ensure guests stay safe and orderly within the restaurant
- Set tables and ensure they're ready for the next guest
- Deal with supplier contracts for stock and inventory
Waitress
suda farm sanctum
04.2022 - 09.2023
- Taking feedback from guests in order to ensure satisfaction with the service
- Assessing customer complaints, inquiries, and always striving to provide a better service
- Handling of payments from guests and managing the cash register
- Keeping track of financial statements and records to ensure safe-keeping of information.
- Following FIFO for inventory purposes and point of sales systems.
Education
Master in business informatics - level 9
ICL Grdauate Businness School
12.2025
BBA - Business Management
Brixton College
08-2019
High School Diploma -
Little Buddha Academy
Skills
- Work ethics
- Ability to work under pressure
- Outgoing
- Energetic
- Teamwork
- Willingness to learn
- Confidence
- Politeness
- Friendliness
- Adaptability
Languages
English
Nepali
Hindi
Timeline
Front of House/ Duty Manager
Chancery Bistro
03.2025 - Current
Front of house
Hotel chetan
01.2024 - 11.2024
Waitress
suda farm sanctum
04.2022 - 09.2023
Master in business informatics - level 9
ICL Grdauate Businness School
BBA - Business Management
Brixton College
High School Diploma -
Little Buddha Academy
Hobbies
Travelling, Reading books, Singing, watching movies