Bella Campbell
Papakura,AUK
Summary
At Double Tree Hotel by Hilton, excelled as a Housekeeping Room Attendant, enhancing guest satisfaction through meticulous attention to cleanliness and proactive guest relations. Demonstrated expertise in chemical handling and time management, significantly contributing to the hotel's reputation for excellence. Achieved high room inspection scores, showcasing a commitment to quality and efficiency. Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
1
1
year of professional experience
Work History
Housekeeping Room Attendant
Double Tree Hotel By Hilton
08.2023 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Responded to requests from patrons for linens and toiletries.
Education
No Degree -
St Marys College
Ponsonby Auckland 12.2026
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Waste disposal
- Chemical Handling
- Folding clean laundry
- Window Cleaning
- Time Management
- Multitasking and Prioritizing
Hobbies include: The Gym, Dance, Spending time with friends and family, going to the movies
I train at the gym with weights where i do a form of strength training 3 - 4 times a week. I attend Norris Dance Studios where i do Cabaret outside of school, I also take dance as an NCEA subject inside school. I Love to spend time with my friends and family in the city or go to the movies.
Timeline
Housekeeping Room Attendant
Double Tree Hotel By Hilton
08.2023 - Current
No Degree -
St Marys College
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