BEVERLY PUIA

Senior Medical Administrator/Receptionist/Rongoa Service Coordinator

Te Manu Aute Whare Oranga - Manurewa Marae

01.2013 - 04.2023

Maintain accurate security for medical records and health information
Track and monitor requests for medical records release
Sort and distribute incoming and outgoing medical records
Scan and upload medical records and enrolments into electronic medical records system
Confirm appointments, communicate with whanau, and update whanau records
Greet incoming manuhiri and whanau professionally and provide friendly, knowledgeable assistance
Keep reception area clean and neat to give manuhiri positive first impression
Collect and distribute messages to kaimahi and kaiwhakahaere to support open communication and high customer service
Maintain confidentiality of information regarding whanau and clinic
Resolved whanau problems and complaints
Correspond with whanau through email, telephone, or postal mail
Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Provide clerical support to clinic kaimahi and kaiwhakahaere by copying, faxing, and filing documents
Generate invoices, collect payments, process transactions and update relevant records
Claims - processing and reconciliation
2IC to Practice Manager when on leave.
Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
Developed policies and procedures that improved operational efficiency while maintaining high standards of care delivery to patients.
Facilitated smooth clinic operations by managing staff schedules and coordinating resources effectively.
Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.