Bhal Barot
Kelston,AUK
Summary
I'm looking for full-time work in the role of Field Service Engineer.
Experienced Field Service Engineer with 7+ years in fault finding, repairing and installing electromechanical equipment. Customer-focused and dedicated to delivering exceptional technical support to ensure maximum customer satisfaction. Skilled in diagnosing equipment malfunctions and providing effective solutions within tight timelines. Excellent communication and interpersonal skills to establish strong customer relationships and provide guidance on equipment maintenance and operation. A versatile team player with the ability to work independently in fast-paced environments. Bachelor degree in electronics engineering plus NZ registered Full EST License.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Engineer
DNL NZ LTD
11.2023 - Current
- Execute the installation and configuration of food packaging machinery at customer facilities, ensuring adherence to operational guidelines and safety standards
- Collaborate with customers to assess site requirements
- Conduct regular maintenance checks to ensure machinery operates efficiently and effectively, identifying potential issues before they escalate
- Diagnose and resolve mechanical and electrical problems in a timely manner
- Provide comprehensive training sessions for customers and their staff on the proper operation, maintenance, and troubleshooting of food packaging equipment
- Maintain detailed service records, documenting all maintenance and repair activities, including parts used and time spent on each job
- Participate in ongoing training and professional development opportunities to improve technical skills and knowledge
- Provide on-call support during emergencies or critical equipment failures, ensuring rapid response to minimise production disruptions for customers
- Build and maintain strong relationships with customers, fostering trust and ensuring long-term partnerships through excellent service and support
Field Service Technician
Dormakaba NZ Ltd
05.2022 - 11.2023
- Install, repair, and maintain various types of doors, including sliding doors, swing doors, revolving doors, and automatic doors
- Identify and diagnose door malfunctions, such as issues with motors, sensors, springs, cables, tracks, hinges, or control panels
- Utilize technical knowledge and problem-solving skills to determine the root cause of problems and recommend solutions
- Perform regular maintenance checks on doors to ensure optimal functionality and safety
- Interact with customers in a professional and courteous manner
- Accurately document work performed, including details of repairs, replacement parts used, and any recommendations for further maintenance or upgrades
- Effectively manage workload and prioritize service requests
Field Service Engineer
Axial Appliance Servicing
08.2019 - 05.2022
- Diagnosed commercial and residential electro-mechanical equipment malfunctions and completed repairs to restore equipment uptime
- Carried out preventative maintenance on kitchen and laundry appliances as required
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided efficient and courteous service to customers at all times
- Participated in ongoing training to enhance own job skills and knowledge
Electrical Service Technician
Test and Tag International Ltd
08.2016 - 08.2019
- Carry out Electrical Testing of electrical equipment in accordance with AS/NZS 3760
- Distinguish between electrical equipment that is double insulated and equipment that is protectively earthed with standards
- Keep complete and accurate records of all testing and tagging including job address and contacts
- Maintenance of testing equipment and advising management when recalibration is required
- Liaise with clients, answer any questions and try to generate new business, always be polite
Education
Diploma - Electronics & Telecommunication
Queens Academic Group
01.2016
Bachelor - Electronics & Communication
Gujarat Technological University
01.2015
Skills
- Diagnosing electro-mechanical equipment malfunctions
- Repairing equipment
- Preventative maintenance
- Problem Solving
- Fault finding ability
- Equipment assembly
- Electrical testing
- Understanding of AS/NZS 3760 standards
- Maintenance of testing equipment
- Technical support
- Communication Skills
- Customer service
References
Available on request.
Hobbies and Interests
- Travel
- Sports
- Meditation
Certification
- Electrical Service Technician EWRB
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Service Engineer
DNL NZ LTD
11.2023 - Current
Field Service Technician
Dormakaba NZ Ltd
05.2022 - 11.2023
Field Service Engineer
Axial Appliance Servicing
08.2019 - 05.2022
Electrical Service Technician
Test and Tag International Ltd
08.2016 - 08.2019
Bachelor - Electronics & Communication
Gujarat Technological University
Diploma - Electronics & Telecommunication
Queens Academic Group
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