Bhaskar Sharma
Auckland
Summary
Dedicated and experienced professional with a strong background in retail and customer service, complemented by valuable experience as a flight attendant. Proven ability to excel in fast-paced environments, deliver exceptional service, and foster positive customer relationships. Known for being a collaborative team player with strong leadership qualities, capable of motivating teams to achieve business success. Seeking a role where I can leverage my skills to elevate and inspire business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Key Holder Retail Assistant
Huffer
11.2023 - Current
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Responsibility of opening and closing store along with training new staff.
Cabin Crew
Air New Zealand
05.2022 - 03.2023
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
Retail Assistant
North Beach
10.2020 - 02.2021
Customer Service Representative
Tank
02.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Diploma in On Screen Acting -
South Seas Film & Television School
12.2018
High School Diploma -
Onehunga High School
12.2016
Skills
- Time Management
- Customer Service Expert
- Resolution Orientated
- Communication Skills
- Adaptive Team Player
- Performance Monitoring
- Interpersonal Skills
- Team Training & Development
- Goal Setting
- Customer Service Expert
Certification
St John First Aid
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Professional Working
Timeline
Key Holder Retail Assistant
Huffer
11.2023 - Current
Cabin Crew
Air New Zealand
05.2022 - 03.2023
Retail Assistant
North Beach
10.2020 - 02.2021
Customer Service Representative
Tank
02.2019 - 03.2020
Diploma in On Screen Acting -
South Seas Film & Television School
High School Diploma -
Onehunga High School
St John First Aid
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