Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Binita Thapa Chhetri

Auckland

Summary

I am from Social Work background who loves to make a difference in the community and serve people. I have valid work visa without any restrictions. I follow strong work ethics and have ability to work under pressure. I am outgoing energetic with 'can do it' attitude. I love being part of a team, willing to learn new skills and methods to achieve a company's objectives and target. I am confident, well-groomed, polite, and very friendly person with good personality. I am used to dealing with public and professional approaches. My strongest point is that I love challenges, willing to do any tasks, participate in training and development program because learning is something that I really enjoy alot. Furthermore, I am not just limited to one thing. I can adapt with changes and can work in different situations as per work demand.

Overview

2
2
years of professional experience

Work History

Mental Health Support Worker (Intern)

Rhythm Neuropsychiatry Hospital & Research Center
08.2022 - 11.2022


  • Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
  • Documented client progress in confidential files.
  • Educated clients and families about mental health issues, treatments and resources.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.

Customer Service Support Associate

Eshare Solutions Pvt Ltd
12.2022 - 01.2024
  • Complied with health and safety regulations
  • Communicated customer feedback to managers and recommend new menu items
  • Processed customers orders accurately and efficiently in the order management system
  • Participated in regular training sessions to stay abreast of new products and services offerings, policies and procedures changes
  • Analyzed data from surveys, feedback forms to identify trends in customer service experiences
  • Collaborated with the sales team to develop strategies for increasing customer satisfaction levels
  • Suggested improvements for existing processes and systems used by the organization
  • Educated customers about product features and benefits that best meet their needs
  • Provided customer service support to customers through phone and email inquiries
  • Provided technical assistance for troubleshooting problems encountered by customers
  • Maintained records of customer interactions and transactions in CRM software
  • Escalated calls to solve problems and drive customer satisfaction

Front of House-Barista

Galaxy Barista's Coffee Institute
01.2024 - 07.2024
  • Operated cash registers accurately and efficiently while processing payments in a timely manner
  • Provided customers with drink and food menus and answering their queries
  • Took orders while paying attention to details (e.g
  • Preferences of coffee blend, dairy, sugar ratios, dietary requirements etc)
  • Kept coffee area clean and tidy
  • Maintained stock of clean mugs and plates to run operation smoothly
  • Checked if coffee machines operates properly and report if any maintenance required

Education

Bachelors of Social Work - Social Work

The Times International
07.2024

Skills

  • Workplace Safety
  • Communication skills
  • Leadership skills
  • Teamwork skills
  • Interpersonal skills
  • Self-management skills
  • Adaptability skills
  • Problem-solving skills
  • Strong work ethic
  • Time management skills
  • Meal preparation
  • Support services

Languages

English
Professional Working

Interests

Dancing

Painting

Photography

Cooking & Baking

Hiking

Timeline

Front of House-Barista

Galaxy Barista's Coffee Institute
01.2024 - 07.2024

Customer Service Support Associate

Eshare Solutions Pvt Ltd
12.2022 - 01.2024

Mental Health Support Worker (Intern)

Rhythm Neuropsychiatry Hospital & Research Center
08.2022 - 11.2022

Bachelors of Social Work - Social Work

The Times International
Binita Thapa Chhetri