Bishal Pariyar
Auckland
Summary
Highly proactive manager with 5 years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Manager
Wu And You
02.2023 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Bar Manager
Wu And You
05.2022 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender Shift Manager
1974 Eatery
03.2019 - 04.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Level 4 in Licence Controller Qualification - Hospitality
NZ School of Food And Wine
Auckland08.2022
Level 4 And 5 in Business - Business
Aspire 2
Auckland09.2021
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Team Supervision
- Written and oral communication
- Professionalism and Integrity
Accomplishments
- Supervised team of 16 to 10 staff members.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Reduced employee turnover by 80% by creating and implementing a no-cost incentive program.
Certification
- Licensed Manager - Till 2025
Languages
Nepali
Native or Bilingual
English
Native or Bilingual
Timeline
Duty Manager
Wu And You
02.2023 - Current
Bar Manager
Wu And You
05.2022 - Current
Bartender Shift Manager
1974 Eatery
03.2019 - 04.2022
Level 4 in Licence Controller Qualification - Hospitality
NZ School of Food And Wine
Level 4 And 5 in Business - Business
Aspire 2
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