Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Blair Adlam

Hastings,HKB

Summary

Knowledgeable [Desired Position] with strong background in leading sales teams to achieve ambitious targets. Proven ability to develop and implement effective sales strategies, driving revenue growth and enhancing customer satisfaction. Demonstrated expertise in team leadership and relationship management.

Professional sales leader with proven track record in driving revenue growth and optimizing sales strategies. Strong focus on team collaboration, ensuring adaptability to changing market conditions, and achieving results. Expertise in customer relationship management, sales forecasting, and staff development, with keen ability to motivate and lead teams towards surpassing targets. Renowned for strategic planning, effective communication, and unwavering commitment to excellence.

Results-driven General Sales Manager proficient in [Industry] products. Specialized in increasing sales and maximizing team success. Talented motivator and leader with a decisive, hardworking and resourceful approach.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience

Work History

Sales Consultant

The Car Company - Hastings Kia
03.2010 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Maximized customer retention by resolving issues quickly.

General Sales Manager

The Car Company - Hastings Kia
08.2014 - Current
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
  • Upheld company policies and implemented standards fairly.
  • Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.
  • Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Maintained extensive knowledge of company products and services.
  • Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
  • Negotiated favorable contract terms with vendors and suppliers to secure cost-effective deals on behalf of the company.
  • Mentored junior staff members, fostering professional growth and development within the organization''s talent pool.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Implemented systems and procedures to increase sales.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Managed accounts to retain existing relationships and grow share of business.

Skills

  • Leadership and team building
  • Employee motivation
  • Team development
  • Sales development
  • Budgeting and finance
  • Sales process optimization
  • Advertising and marketing
  • Sales operations
  • Dealership operations
  • Sales planning and implementation
  • Sales analytics
  • Verbal and written communication
  • CRM software
  • Sales reporting
  • Profitability optimization
  • Product knowledge
  • Persuasive negotiations
  • KPI tracking

Accomplishments

    My sales department contributed towards and helped win the 2018 Platinum Prestige award. The Kia Platinum Prestige Award is an exclusive recognition given to the top 3% of Kia dealerships worldwide, highlighting excellence in customer satisfaction, performance, facility, management, and processes. It signifies a high level of achievement within the Kia dealer network, demonstrating commitment to customer service and operational excellence.

Timeline

General Sales Manager

The Car Company - Hastings Kia
08.2014 - Current

Sales Consultant

The Car Company - Hastings Kia
03.2010 - Current

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Blair Adlam