Young professional with 8 years experience in the Banking/Fraud sector at the Bank of New Zealand with a wide range of knowledge in Financial Crime, Investigations, Client/Portfolio Management, Secure/Unsecure Lending, Insurances and Investments.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Financial Crime Analyst
Bank Of New Zealand
10.2020 - Current
Conducted Investigations and providing outcomes to victims of fraud/scams.
Monitored potential fraudulent transactions within the BNZ network through an alert based system and assessing the risk.
Identifying international fraudulent merchants and preventing risk/harm to BNZ customers.
Prepared a variety of different written communications, reports and documents for disputed transactions.
Conducted scam presentations to both external and Internal & External Stakeholders.
Banking Advisor
Bank Of New Zealand
05.2018 - 11.2019
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals for clients.
Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
Scheduled fact-finding appointments and consultations to determine customer/client needs and overall financial situations.
Built customer rapport to ensure consistent satisfaction and loyalty.
Customer Service Consultant
Bank Of New Zealand
01.2017 - 04.2018
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
Upheld strict financial controls by keeping funds secure and accurately transferring monies
Prepared, sorted and distributed store reports to management
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
Identified sales opportunities and referred customers to branch bankers or call center.