Blaque Cate

• Data entry, client invoicing, EOM reporting, WINZ & OT payments, managing high volume of incoming emails and phone calls, assisting in the finance space with invoicing and accounts, taking payments, banking, debt collection.
• Conducted business support and technical work using data organization and coordination skills.
• Handled sensitive information with discretion, maintaining confidentiality at all times as a trusted Business Support Specialist.

• Booking appointments, consultation, lashing clients, ordering supplies & managing stock, high attention to detail, operational costs, diary management, continuous up-skilling, working flexible hours.
• Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
• Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
• Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
• Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.

• Assisting reception including booking appointments, taking phone calls and checking clients in, managing own clients, making sure our clients are well looked after- offering drinks and checking in throughout the appointment, build rapport with clients through consistent delivery of requested services and providing great results, willingness to further my skills and continuously learning new techniques, stocktake, general cleaning. Specialising in blondes and extensions (loxy's weft, tape method).
• Built a loyal clientele through exceptional customer service and attention to detail.
• Collaborated with fellow stylists to create a positive work environment and share best practices.
• Educated customers on products to maximize benefits.

• Rebooking appointments, managing own clients, making sure our clients are well looked after- offering drinks and checking in throughout the appointment, build rapport with clients through consistent delivery of requested services and providing great results, willingness to further my skills and continuously learning new techniques, stocktake, general cleaning.
• Specialising in blondes and tape method extensions.
• Furthering my skills to learn the Loxy's weft method.
• Built a loyal clientele through exceptional customer service and attention to detail.
• Collaborated with fellow stylists to create a positive work environment and share best practices.
• Educated customers on products to maximize benefits.

• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
• Managed cash flow, business transactions, banking, and accounting processes.
• Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
• Maintained general appointment calendar.
• Assisted our training workshops.
• This position began remotely starting with helping to make content for social media and then developed into a Salon Manager role when I relocated to Auckland.

• Assisting reception including booking appointments, taking phone calls and checking clients in, managing own clients, making sure our clients are well looked after- offering drinks and checking in throughout the appointment, build rapport with clients through consistent delivery of requested services and providing great results, willingness to further my skills and continuously learning new techniques, stocktake and weekly ordering to replenish stock, general cleaning.
• Furthering my skills to learn the tape method extensions.
• Built a loyal clientele through exceptional customer service and attention to detail.
• Collaborated with fellow stylists to create a positive work environment and share best practices.
• Educated customers on products to maximize benefits.
• Continued my theory and exams through HITO to complete level 2 hairdressing.

• Data Entry - Child roll entry, staff timesheets, staff payroll, WINZ payments, managing high volume of incoming emails and phone calls, taking and organising bookings for potential new starters, weekly invoicing to clients, roster planning, taking payments, banking & debt collection.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available.
• This position was a Maternity cover role.

• Calling all enquiries that are submitted through Tripfuser within 5 minutes of submission as well as doing daily follow up on all open enquiry as needed.
• Managing high volume of incoming and outgoing emails, ensuring trip plan turn around is within 24 hours from enquiry or problem solving when turn around is delayed
• Enquiry management- responding to enquiry via 3-way chat within 5 minutes of submission, aiming to hit all monthly sales targets within the travel concierge team.
• During covid while sales were slowed down, I assisted the digital marketing team working on SEO content.
• Reporting to the CEO & COO as an EA- this included coordinating and diary management, organisation of meetings, taking meeting minutes.
• Working in a SCRUM lead work environment.
• This role was both a work from home and office position.

• Managed reception area, including welcoming guests in an upbeat, friendly manner

• Organised files, emailed reports and scanned documents.

• Managed incoming and outgoing calls as well as managing a high volume of incoming and outgoing emails.

• Tagged, organised and stored physical files.

• Helped senior administration staff complete daily workloads.

• Arrived and departed guests in the correct manner.

• Booking in guests who arrive with no booking made.

• Coordinating with guests' companies to ensure the process runs smoothly for our guests checking in.

• Proficient use of Microsoft office.

• Implemented an effective follow-up strategy that resulted in improved customer retention rates.
• Managed customer inquiries efficiently, resolving issues promptly to maintain positive business relationships.
• Enhanced client satisfaction with timely processing of orders, invoices, and delivery schedules.

• Assisted customers during the selection process and helped them to choose the perfect products to meet their needs.

• Grew customer base by identifying needs and delivering relevant product solutions that achieve client budgets and schedules.

• Recommended accessories and delivered details regarding the latest promotions to increase sales.

• Called lead lists resulting from various marketing campaigns to achieve sales.

• Oversaw confidential document flow, including managing sales contracts and submitting orders.

• Improved advertising initiative outreach and building engagement by executing social media.

• Maintained productive relationships with existing customers through exceptional follow-up after sales.

• Packing and sending of all goods leaving the warehouse.

• Sought opportunities to up-sell and add-on additional merchandise.

• Marked items with identifying codes and accurate pricing.

• Prevented store losses by utilising awareness, attention to detail and integrity.

• Processed all sales transactions accurately and in a timely fashion.

• Opened and closed the store, including counting cash, opening and closing cash registers.

• Answered customers' questions and addressed problems and complaints in person and via phone.

• Maintained visually appealing and effective displays for the entire store.

• Worked as a team member to provide the highest level of service to customers.

• Helped customers select products that best fit their personal needs.

• Kept the showroom clean and maintained neat, orderly product displays.

• Stocked shelves and carried merchandise out on the floor for customers.

• Welcomed guests and clients in an upbeat and friendly manner.

• Received incoming packages and mail, dispersed parcels and shipped outgoing items daily.

• Answered and directed incoming calls.

• Maintained reception area in orderly manner to provide visitors with a positive first impression of the company.

• Increased retail product revenue by demonstrating and recommending products to fulfil clients' hair needs.

• Provided makeup services to clients

• Started my apprenticeship, learning and completing basic styling, global colours, pin curls etc while training at UCOL to complete my theory & exams.