Zacharey Jourdan Sebastien Naidu

• Utilised CRM systems to track customer interactions and identify sales opportunities.
• Assisted customers in locating products, offering detailed information, and providing personalized recommendations.
• Managed daily sales floor operations, ensuring excellent customer service and satisfaction.
• Unboxed new merchandise, restocked shelves, and organised displays to promote items effectively.
• Responded to customer inquiries, resolved issues, and addressed complaints in a timely manner, both in person and over the phone.
• Adhered to company policies, including safety regulations, security measures, and attendance policies.
• Completed daily sales performance reports, tracking metrics such as units sold per hour, day, week, and month.
• Collaborated with colleagues to achieve goals, support a positive work environment, and meet project deadlines.

• Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
• Promoted business on social media platforms to maximise brand identity and generate revenue.
• Corresponded with online customers via electronic mail, mobile or other electronic messaging.
• Determined pricing for products or services based on investment costs and competition.
• Organised digital advertising campaigns on various platforms such as Google Ads, Facebook Ads, and Instagram Ads.
• Monitored customer feedback on social media channels for insights into product performance.
• Developed a loyalty program for returning customers that included incentives such as discounts or free shipping options.
• Provided excellent service and attention to customers when face-to-face, or through phone or messaging conversations.

Instagram Online Sneaker Business Account:

https://www.instagram.com/2fire_kicks_nz?igsh=ODgweWhycWF1Ym85.

• Provided excellent customer service by offering personalised style suggestions, and addressing customer needs promptly.
• Managed register transactions efficiently, ensuring accuracy, and adherence to cash control procedures.
• Unboxed, restocked, and organised merchandise to create appealing displays, and promote products.
• Collaborated with colleagues to ensure smooth store operations, especially during peak periods.
• Supported promotions and answered customer inquiries, enhancing the customer experience, and driving sales.

• Assisted in the preparation of legal documents, and conducted research for matters associated with legal briefs.
• Ensured office cleanliness, set up the boardroom for meetings, and maintained various office spaces.
• Provided basic IT support to ensure smooth office operations, and managed the destruction of confidential documents.

• Assisted with pitch setup and packdown, including marking fields, transporting goals, and organizing equipment.
• Supported senior managers and coaches in transporting equipment to game locations.
• Worked flexible shifts, including early mornings and late evenings, to meet game setup and pack-down needs.
• Guided parents to game locations, and collaborated with team members to meet setup deadlines.

• Assisted customers with product selection, packing, and carrying goods, while ensuring a clean and organised workspace.
• Worked flexible shifts to meet business demands, including unloading produce, and restocking products.
• Supported promotional efforts by updating sales floor signage, and ensuring adequate supplies for customer needs.
• Collaborated with team members to complete tasks, maintain store cleanliness, and perform under pressure during peak hours.

• Maintained cleanliness and sanitation of dishes, utensils, and kitchen areas, ensuring proper supply levels.
• Assisted chefs in food preparation, presentation, and service, while expanding kitchen knowledge.
• I took customer orders and efficiently packed food items in appropriate storage.
• Restocked fresh and frozen foods, and ensured a clean dining area by wiping tables and removing garbage.
• Performed general cleaning duties, including mopping, sweeping, and wiping down walls and counters.