Brittany Enoka

Likemind is a Wellington recruitment agency that delivers permanent, contract, and consulting services to government agencies and private-sector organisations.

In a very busy, fast-paced role, I support the Directors and the wider team with business support coordination and oversee office facilities and supplies to ensure smooth daily operations.

Responsibilities:

• Reviewing and formatting documents, such as resumes and proposals to present to clients, typing references, and scanning candidate notes.
• Drafting contracts for the Directors (client and candidate contracts).
• Managing multiple inboxes, effectively prioritising urgent matters and assigning actions to appropriate team members.
• Diary management and email triage for the Directors.
• Coordinating meetings with candidates.
• Updating the CRM with candidate information.
• Coordinated approver onboarding, system invitations, and guidance documentation within our placement management software system, Karmly.
• Maintained accurate financial and administrative records, including remittances, invoices, and receipts.
• Managed first-day gift packs for new employees and our clients, supporting a positive and professional induction process.
• Handling sensitive candidate, client, and financial information with discretion.
• Managed incoming candidate calls, advising on job specifications and directing applications appropriately.

• Collected and organised information for entry, prioritising entries to increase efficiency.
• Ensured data integrity by proactively identifying and correcting errors, preventing duplication across multiple systems.
• Maintained focus and consistency over extended periods, achieving high accuracy.
• Verified and updated outdated records, ensuring information remained current and reliable.
• Reviewed and maintained account data within the company database, supporting smooth operations and reporting.

• Provided vigilant supervision across two Dunedin facilities, ensuring the safety and well-being of all swimmers.
• Monitored and recorded chemical levels to maintain safe water conditions, preventing potential health risks.
• Prepared and submitted detailed incident and accident reports to supervisors, supporting compliance and safety protocols.
• Proactively alerted patrons to severe weather conditions, directing safe evacuation from the water when necessary.
• Responded swiftly and effectively to swimmer distress, applying lifesaving techniques and first aid as required.
• Maintained clean, organised pool areas and optimal water quality to ensure a safe and enjoyable environment.
• Utilised training and medical knowledge to assess injuries and administer immediate first aid when needed.

• A customer service role, assisting with administrative tasks during school holidays.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Assisted management with organising store layouts and creating visually engaging product displays.
• Maintained a friendly outgoing personality to promote a positive work environment and build customer loyalty.
• Proactively contacted loyalty customers to inform them of promotions, driving in-store engagement and sales.

• A customer service role assisting hairdressers to perform their role, which involved taking on tasks that apprentices might manage in their first years of training.
• Maintained client records in the system, gathering personal information, treatment needs and style preferences for use upon future visits.
• Managed inventory by stocking supplies and preparing detailed inventory reports to maintain operational efficiency.
• Readied foils and mixed colour and other chemicals to prepare for hair colouring, bleaching and highlighting.
• Scheduled client appointments efficiently, coordinating time slots according to requested services and stylist availability.