Brittany Maddock
Wellington, New Zealand
Summary
I am Criminology graduate From Te Herenga Waka, Victoria University of Wellington. I have experience working in a diverse range of environments from coaching to sales and customer service as well as office administration in the health sector. I also have experience in executive leadership positions where I served six years in the New Zealand Cadet forces achieving the second highest rank attainable. As a people person, my aspiration is to pursue a career in an area of advocacy or human rights.
Overview
7
7
years of professional experience
Work History
3IC Retail-Sales Manager
Kathmandu Limited
, Wellington
01.2023 - Current
- Taking charge of day to day running of the store including opening, closing
- Training, coaching and motivating staff to conduct sales presentations and exceed sales targets and improved their job performance
- Reducing loss prevention incidents while ensuring customer and staff safety
- Negotiating and resolving conflicts with customers while adhering to company policy
- Upholding health and safety procedures and identifying potential hazards
- managing retail operations such as stock levels, visual merchandising and store upkeep
Medical Receptionist
Family Planning New Zealand
, Wellington And Central Area
06.2021 - 12.2022
- received, sent and stored confidential files and patient information
- took phone calls, triaged sudden walk-ins and balanced the calendars of clinicians; all while managing the needs of clients with the utmost empathy and sensitivity
- worked with my team on the frontlines to deliver dedicated healthcare dispite nationwide staff shortages during the COVID19 response
- managed payments and invoicing
- provided calming emotional support to vulnerable patients in high stress situations
Multi Department All-Star
Pak N' Save Supermarkets
Porirua, Wellington
10.2018 - 06.2021
- As a multi department all-star this role saw me work across grocery, check out and chilled foods
- The ability to adapt to new environments quickly and efficiently, while managing store operations and customer needs with confidence were some of the skills I gained while working this role.
Aquatic Educator
Easyswim Swim Sports
, Wellington
07.2017 - 09.2018
- During this role I had the rewarding experience of mentoring students of all ages and skill levels at a swimming pool in my community
- This role included organizing my own lessons and tailoring my teaching style to respond to students' needs and learning progression.
Education
Bachelor of Arts - Criminology
Te Herenga Waka, Victoria University of Wellington
11-2023
Skills
- Customer service
- File management
- Microsoft office suite (word, excel, office, teams)
- Cash handling and invoicing
- Case management and triaging
- Event administration- (organizing meetings and writing minutes)
- Calendar management
- Stakeholder management
- Staff Training and Development
- Sales Pitching and Negotiating
Accomplishments
- Massey University Achievement Scholarship - 2017
- Overall academic Excellence, Heretaunga College - 2017
- Distinction in English,Heretaunga College - 2017
- Outstanding Effort in Business Studies, Heretaunga College - 2017
- Certificate for completion of 43/16 Junior Non-commissioned officers' course-2016
- Top of Division at Training Ship Tamatoa for Outstanding Performance- 2016
- Certificate for completion of 02/18 Senior Non-commissioned officers' course-2018
- Certificate for Completion of Coxswains Course- 2018
Additional Qualifications
- Certificate-Diverse Sexualities - Family Planning New Zealand
- Certificate-Cultural Competency - Family Planning New Zealand
- NZQA Level 2 First Aid- St John
- New Zealand Day Skippers Certificate- NZ Coastguard
Timeline
3IC Retail-Sales Manager
Kathmandu Limited
01.2023 - Current
Medical Receptionist
Family Planning New Zealand
06.2021 - 12.2022
Multi Department All-Star
Pak N' Save Supermarkets
10.2018 - 06.2021
Aquatic Educator
Easyswim Swim Sports
07.2017 - 09.2018
Bachelor of Arts - Criminology
Te Herenga Waka, Victoria University of Wellington
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